Ziad Salloum

Hospitality operations leader with 20+ years of experience across multi-unit restaurants, hotel operations, turnarounds and growth across the Middle East and hotel management, driving operational excellence, revenue growth, and customer satisfaction across the Middle East. Proven track record in turnarounds, start-up ventures, and large-scale expansions, with expertise in team leadership, development, cost optimization and strategic planning. Recognized for building sustainable growth strategies, improving profitability, and elevating service standards in both private and public hospitality organizations.

Restaurant General Manager - Masgouf London Comp. - Riyadh – KSA

(2025-10)

• Re-modeling the business from fine dining to traditional casual dining, increasing EBITDA by 18% within 4 months.
• Implemented cloud kitchen infrastructure, unlocking 3 new delivery-only revenue streams with zero real estate overhead.
• Re-engineered 85-item menu down to 52 high-margin SKUs, improving gross profit by 12% without losing sales volume.
• Maintained 44% food cost while reducing the cover average price by 15%, driving 25% increase in customer frequency.
• Executed successful soft launch of Loqma Iraqi & Lahm w nar within existing footprint, achieving 120k + monthly run rate in first 3 months.
• Developed and launched 2 adjacent brands

Operations Manager - Hanahi Group - Jeddah – KSA

(2023-09 - 2025-09)

• Lead operations across multi-brand restaurants including Shrimp Park, and Shati al Seif.
• Delivered 25% sales growth YOY (2023–2024) by introducing new financial and operational strategies.
• Implemented training programs and SOP's to ensure compliance with health, safety, and service standards.
• Streamlined processes that improved efficiency and reduced operating costs by 15% without compromising service quality.
• Centralized the Food and Beverages production to maintain consistency.

Retail Operations Manager - Saudi Fisheries Company - Riyadh – KSA

(2021-09 - 2023-08)

• Directed retail operations across multiple outlets in Riyadh, Dammam, Jeddah, and Jizan.
• Developed a detailed business plan and secured private investment to scale operations.
• Achieved a financial turnaround of 7 locations from a -300,000 SAR monthly loss to profitability in under 6 months.
• Reinvented business model by upgrading the Identity to walk with the current market.
• Introduced storage and prep procedures, and optimized staffing structures to reduce costs and improve performance.
• Improved management-labor relations and reduced employee turnover rate by 110%

Hospitality Services Manager - Namariq Arabian Services - Jeddah – KSA

(2018-08 - 2021-01)

• Managed hospitality operations for 3 large-scale labor camps housing 15,000 residents in Jeddah, Jizan & Yanbu.
• Oversaw catering services delivering 15M+ meals over 3 years with zero critical health issues.
• Reduced food costs by 15%, while increasing service satisfaction to 90% per quarter.
• Recruited and trained 400+ international employees, building a high-performance workforce.

Area Manager - Abdul Rahman Hallab Pastry - Chtoura – Lebanon

(2014-10 - 2018-07)

• Led full pre-opening setup (construction to operations).
• Improved operational efficiency, food inventory, and menu management.
• Exceeded sales budget by 12% in 2015.

Restaurants Area Manager - Leylaty Group of Restaurants - Jeddah – KSA

(2010-11 - 2014-09)

• Directed operations for premium outlets (Byblos, Toki, Multaqa, Baharat).
• Grew market share from 0.8% to 10% within 2 years at TOKI Chinese Restaurant.
• Standardized systems and procedures, creating an operational manual still in use.

Banquet & Catering Sales Manager - Sheraton Kuwait Hotel & Four Points by Sheraton Kuwait - Kuwait

(2008-01 - 2010-07)

• Managed corporate, convention, and private events.
• Achieved 20% sales growth in 2008 through enhanced client engagement.

Restaurants Manager - Chiros Pomodoro, Cioconat & DE-Caffe

Outlet Manager - Café Najjar - KSA

Beverage Supervisor - Scoozi, Banihana & Cozmo - Beirut

Beverage Specialist - Movenpick Hotel & Resort - Beirut

Waiter / Beverage Helper - Sofitel Luxury Hotels - Beirut

Entry-level Food and Beverage

Strategy & Operations - International Business Management Institute (2023-01 - 2023-01) Berlin, Germany

Bachelor of Science - American University of Science & Technology (2001-01 - 2001-01) Beirut, Lebanon