Domenico Mazzaferro

Business Operations and Order-to-Cash professional with 5+ years of experience in SAP ECC environments, focused on process optimization, automation initiatives, and operational excellence within multinational organizations. Experienced in workflow optimization, SAP troubleshooting, escalation handling, and cross-functional coordination supporting scalable business operations and continuous improvement initiatives. Recently involved in SAP-based automation rollout activities aimed at improving process consistency, reducing manual workload, and supporting operational scalability across customer service operations.

Exposure to Lean Six Sigma methodologies, Power BI, Celonis, and internal Palantir-related operational development initiatives supporting digital transformation and data-driven operations.

Senior Order-to-Cash Specialist - Nouryon - Göteborg, Sweden

(2021-09)

• Proposed and coordinated a SAP-based automation initiative within the O2C cycle, supporting workflow scalability, operational consistency, and reduction of manual activities across customer service operations
• Led rollout support activities including testing, hypercare, troubleshooting, issue resolution, and operational stabilization during automation implementation
• Supported implementation of SAP output condition logic (VV11) enabling scalable and standardized automation processes
• Collaborated cross-functionally with Process Excellence, IT, Customer Service, and regional stakeholders during rollout and optimization initiatives
• Acted as escalation support and operational problem solver for complex customer and process-related cases
• Contributing to internal Palantir-related operational development initiatives supporting digital transformation and data-driven operations

Audiovisual Translator & Localization Support - ZOO Digital Group plc - Göteborg, Sweden

(2012-09)

Travel Operations Specialist - Travelgenio - Madrid, Spain

(2018-07 - 2020-02)