Shishir Gaidhani

Versatile professional with close to 8 years of experience across IT service desk support, technical operations, regulatory compliance, and data analysis for global organizations including Volvo Cars, Amazon, and eClerx (Dell.com account). Skilled at diagnosing and resolving hardware, software, and network issues; leading process-improvement and onboarding projects; managing compliance programs against international regulations; and turning data into actionable business insight. Brings a Marketing degree and hands-on experience with product cataloguing and web-page/marketing-agreement compliance, alongside an MBA in Operations Management.

Strong track record in stakeholder management, team training, and cross-functional collaboration within outsourcing/offshoring environments, using ITIL, Agile, and ServiceNow/JIRA toolsets. Comfortable operating as an individual contributor or leading a small team, and open to roles spanning IT technician, support/operations lead, support or operational engineer, project coordination, and digital-marketing-adjacent positions.

Office Onsite Technician at Volvo Cars (via Onitio / Infocare) (2021-11 – Present)

• Deliver onsite IT hardware/software support and troubleshooting for end users, setting up and configuring workstations, printers, and office equipment.
• Diagnose and resolve network connectivity issues and perform basic network administration tasks.
• Manage 1,000+ end-user cases, improving resolution time and customer satisfaction through clear, friendly service.
• Build and maintain reporting spreadsheets; analyze data to identify improvement opportunities for the Onboarding Project.
• Deliver user training and documentation for hardware, software, and internal systems, strengthening team self-sufficiency.
• Maintain an outstanding attendance and reliability record while meeting strict service-level timeframes across multiple sites.

Senior Compliance Associate at Amazon (2017-12 – 2021-10)

• Led risk assessments and built compliance-monitoring programs to mitigate regulatory risk across Amazon's global marketplaces.
• Directed cross-functional teams in designing and rolling out policies and procedures aligned to international transportation and storage regulations.
• Designed and delivered compliance training programs, raising staff knowledge and embedding a compliance-first culture.
• Partnered with internal and external stakeholders to resolve complex regulatory issues and guide product classification decisions.
• Audited prior product classifications, identified and corrected errors, and escalated systemic issues for resolution.

Data Analyst at eClerx (Dell.com account) (2015-06 – 2017-12)

• Analyzed large datasets with statistical methods to surface trends and support data-driven decision-making.
• Built data-cleaning and validation processes to ensure accuracy and integrity of reporting.
• Created product catalogs and interactive dashboards, and ensured Dell.com web-page content complied with marketing development agreements.
• Gathered business requirements via interviews and workshops, translating them into process models for technical teams.
• Managed the order-code lifecycle for a major e-commerce platform and ran compliance audits against client data-governance standards.
• Acted as liaison between business and technical teams, bridging requirements and system capability.

MBA in Operations Management – Sikkim Manipal University (2016 – 2018)

BBA in Marketing – Pune University (2012 – 2015)