Responsibilities

Develop end-to-end functional and technical knowledge of in-scope enterprise applications, including business workflows, architecture, databases, integrations and dependencies.
Act as the primary onsite technical point of contact for business users, application owners and IT stakeholders.
Coordinate application support activities, incident investigations, root cause analysis, defect resolution and enhancements with offshore delivery teams.
Gather business requirements and translate them into clear technical tasks for the offshore development and support teams.
Perform initial technical troubleshooting of .NET applications, SQL databases, APIs and application performance issues.
Coordinate application testing, UAT, change management, production releases and post-deployment validation.
Facilitate knowledge transfer, maintain technical documentation and ensure effective onsite–offshore communication.
Monitor delivery progress, SLA/KPI performance, risks and escalations, providing timely updates to stakeholders.

Requirements

8–12+ years of experience in Microsoft application development, application maintenance and production support.
Strong hands-on knowledge of C#, ASP.NET, .NET Framework, .NET Core/modern .NET, Web APIs and IIS.
Experience with MS SQL Server, T-SQL, stored procedures, query optimisation and database troubleshooting.
Proven experience in L2/L3 application support, incident and problem management, root cause analysis and performance troubleshooting.
Hands-on exposure to Git, Azure DevOps or Jenkins, CI/CD pipelines, and service management tools such as Jira or ServiceNow.
Good understanding of REST/SOAP APIs, JSON, XML and enterprise application integrations.
Working knowledge of Microsoft Azure is preferred.
Experience supporting multiple enterprise applications and understanding complex business workflows.
Proven experience coordinating with onsite–offshore delivery teams and managing technical discussions, priorities and escalations.
Strong stakeholder communication, problem-solving and technical documentation skills.