Field Services Engineer

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives – from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including employee stock ownership, and some of the best co-workers you'll find anywhere. If this appeals to you, please read on!

Job Title: Field Service Engineer

Location: Singapore

Responsibilities include but are not limited to:

• Supporting key accounts focused on customers in the Taiwan metro area.
• Conducting equipment start-ups, installation, problem solving, retrofits, PMs, and on-site training on YES semiconductor processing equipment.
• Providing technical phone support
• Managing customer correspondence and scheduling
• Writing technical service SOPs
• Organizing, logging, and generating reports
• Conducting external and internal customer technical meetings
• Owning/generating plans and driving issues/escalations to closure

Qualifications:

• Bachelor's degree in Engineering discipline or Technology is preferred. Candidates with an Associate degree in electronics/electrical or other applicable field of study with equivalent experience are welcome to apply.
• 5+ years Field Service/Customer Support Engineer experience within semiconductor field or other capital equipment arena
• Good understanding of electro/mechanical aspects of semiconductor equipment
• Demonstrated experience and understanding of typical semiconductor capital equipment areas such as electro/mechanical, robotic, plc control, RF, pneumatic, heater control, vacuum, electronics and electrical.
• Advanced customer service skills to create and maintain a high level of customer satisfaction.
• Excellent communication and customer interface skills for both external and internal customers
• Ability to develop action plans for problem resolution and present them to both internal and external customers.
• Ability to communicate effectively with cross-functional teams.
• Ability to work independently or in a team to close out assigned tasks with little supervision.
• Demonstrated ability to complete assignments effectively, with attention to detail in a demanding environment.
• Demonstrated ability to write customer-presentable technical procedures and service reports.
• Experience working in semiconductor FABs.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint
• Willingness to travel to non-local customer locations from time to time (not anticipated to be more than 20%)
• Valid driver's license with clean DMV record
• Valid passport is required (can be obtained after hiring)

Compensation

• YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives.

Additional Information

• YES is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!