Abbi Cruz

Admin Assistant With Retail Floristry Expertise at Xpressflower.com (2022-01 – Present)

• Deliver exceptional customer service to increase sales by providing product knowledge, assisting with selections and addressing customer concerns, ensuring a positive shopping experience.
• Built strong relationships with customers by prioritising and empathising with their needs and wants, ensuring they felt valued and understood. This approach fostered customer loyalty and encouraging repeat businesses.
• Provided day-to-day administrative support, including managing schedules, handling inquiries, monitoring inventory, all while ensuring efficient store operations and maintaining high levels of customer satisfaction.

Non-Distict Operations at Kidzania (2019-01 – 2020-12)

• Assist in managing guest flow, directing families to various areas of the park, and ensuring that all guests are aware of the park's rules and schedules.
• Facilitated role-playing activities for children and dance performances, ensuring an enjoyable and engaging learning experience.

Diploma in Business Practice (Administration & Management) in Business Practice – Ngee Ann Polytechnic (2022-01 – 2025-12)

Certificate in Higher Nitec Service Management in Service Management – Institute of Technical Education (2020-01 – 2022-12)