Abdelrahman Ragheb

A specialist in housekeeping, facilities management, and administrative supervision with over 22 years of experience overseeing hotels and real estate projects, including Cairo Festival City and Shams Safaga Hotel. I have a proven track record of training and developing staff, improving operational efficiency, and implementing hygiene and quality control standards, resulting in increased customer satisfaction and loyalty. I am seeking a challenging career opportunity in the hospitality, facilities management, and administrative sectors with potential for growth and development

Senior FM Specialist at Arcorp (2024-04 – Present)

Overseeing housekeeping services, stores, buffets, barista operations, and event management with focus on staff performance, inventory management, and health and safety compliance.

• Oversee housekeeping services, stores, buffets, barista operations, and event management.
• Supervise staff performance, ensuring adherence to operational standards.
• Manage inventory and supplies to guarantee seamless workflow.
• Organizing and running high-quality events and coordinating between departments.
• Deliver staff training programs to improve productivity and service quality.
• Implement health and safety policies in line with international standards.

Senior Facilities Supervisor at Al Nokhba (2024-02 – 2024-04)

Directed housekeeping teams and facility maintenance operations with focus on operational planning and compliance.

• Directed housekeeping teams to deliver high-standard daily operations.
• Developed operational plans and schedules for optimized resource allocation.
• Oversaw deep cleaning and preventive maintenance to maintain hygiene and safety.
• Conducted regular inspections to ensure compliance with policies and regulations.

Housekeeping Supervisor at Al-Futtaim Real Estate – Cairo Festival City (2014-08 – 2023-10)

Led housekeeping operations across a large residential and commercial complex with staff training, maintenance coordination, and cost optimization.

• Led housekeeping operations across a large residential and commercial complex.
• Designed and implemented staff training programs on chemicals, equipment, and customer interaction.
• Supervised daily cleaning schedules and coordinated maintenance activities.
• Developed cost-saving strategies while maintaining service quality.
• Monitored customer satisfaction and resolved complaints promptly.

Administrative Supervisor at Al-Futtaim Real Estate (2009-01 – 2014-06)

Organized buffet and hospitality services for events and facilities with inventory management and employee training.

• Organized buffet and hospitality services for events and facilities.
• Managed cleaning and hospitality inventory, ensuring smooth operations.
• Coordinated with maintenance teams to resolve facility issues quickly.
• Trained new employees on operational and safety standards.
• Prepared reports for management to support operational improvement.

Housekeeping Supervisor at Shams Safaga Hotel (2006-04 – 2008-05)

Managed housekeeping teams to maintain hotel room and public area cleanliness with focus on guest satisfaction and safety standards.

• Managed teams to maintain hotel room and public area cleanliness.
• Trained staff on service quality and guest satisfaction.
• Conducted periodic inspections to maintain hygiene and safety standards.
• Handled guest requests to improve customer experience.

Diploma in Commercial Studies – General Insurance – Cairo University, Open Education (2005-05)