Business Support Executive
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I am a Biochemistry graduate with work experience in the financial services, education, and manufacturing industries. I am well-mannered, patient, and methodical. My professional interest is operational excellence, and my personal interest is environmental conservation.
Vistra Global Services (Malaysia) Sdn Bhd and Vistra Trust (Singapore) Pte Limited as Senior Associate
[August 2021 – August 2026]
As part of the Business Management team, I was responsible for the governance and secretariat matters of Vistra Trust Singapore (“VTS”) and Vistra Trust Hong Kong (“VTHK”). These included scheduling governance or operational meetings, writing meeting minutes, drafting or reviewing SOPs and policies, maintaining registers and trackers, proofreading documents, and conducting gap analyses. The work in the financial services industry exposed me to Know Your Client (“KYC”) principles, due diligence requirements, and Anti-Money Laundering and Countering the Financing of Terrorism (“AML/CFT”) regulations in Singapore and Hong Kong.
I consistently produced clear, factual, and grammatical written work. I created online registers and libraries, and I helped provide training and/or guidance to new colleagues. I worked closely with VTS’s and VTHK’s upper management teams.
I managed the calendar of VTS’s Managing Director and I was considered the Managing Director's Personal Assistant. I took part in internal or external audits.
As part of the Social Recreational Committee and the Legal & Trust department’s recreational committee, I planned and conducted various events and wrote minutes of the discussions held.
Cambridge English for Life (“CEFL”) Skudai as Assistant Manager & English Teacher
[January 2012 – March 2015 (part-time), October 2017 – July 2020 (full-time)]
As part of management, I was responsible for the day-to-day operations of CEFL Skudai. I arranged timetables or calendars, assigned teachers to classes, handled registrations and enquiries, handled correspondence with parents and/or students, and managed the opening and closing of the language centre. I handled teacher recruitments, trainings, and replacements.
I prepared and proofread marketing materials such as announcements, flyers, and Facebook posts. I served as the liaison with CEFL’s main office, and I administered Cambridge English exams together with the main office.
As an English teacher, I taught English to students aged 10 – 18 to prepare them for Cambridge English Pre-A1 Starters, A1 Movers, A2 Flyers, A2 Key, B1 Preliminary, B2 First, and/or C1 Advanced examinations. I made use of props, real-life examples, and activities to help students understand the lessons. I also conducted mock exams to prepare students for the actual Cambridge English exams.
Drew & Napier LLC as Patent Assistant Executive
[April 2015 – June 2015]
As part of the Intellectual Property team, I was responsible for the filing of industrial design applications and the monitoring of relevant deadlines. I filed numerous industrial designs in Singapore, Malaysia, Brunei, and Indonesia. On behalf of clients and via the company’s database system, I monitored important filing, response, and renewal deadlines. My work required awareness of intellectual property (local and global) laws, types, and commercialisation strategies.
Reckitt Benckiser (Malaysia) Sdn Bhd as Senior Assistant
[October 2012 – March 2015]
As part of the Research & Development (“R&D”) team, I was responsible for validating the mass production of Reckitt Benckiser aerosol products at the Johor Bahru factory. I planned and executed cost-saving projects worth in total £975,000 per year, new product development projects worth in total £1.6 million per year, quality improvement projects, and other minor projects. I wrote reports and summaries for the R&D team’s various projects, analytical tests, and production trials.
I registered data for new products and updated existing data on of Reckitt Benckiser’s (global) database system. I maintained upkeep of the shared laboratory and disposed chemical waste in accordance with relevant regulations. I managed and trained manufacturing operators hired to assist the R&D team.
Institution: Cambridge English for Life Nusa Bestari
Period: December 2011 – January 2012
Certification: Cambridge English: Advanced (Certificate in Advanced English “CAE”)
Institution: University of Bristol, United Kingdom
Period: September 2007 – June 2010
Certification: BSc (Hons) in Biochemistry with Molecular Biology and Biotechnology
Subjects: Biochemistry, Chemistry, Microbiology, Calculus, Pre-Intermediate Japanese
Institution: Kolej Yayasan UEM, Malaysia
Period: July 2005 – June 2007
Certification: GCE A Level (Biology, Chemistry, Physics, Mathematics)
Subjects: Biology, Chemistry, Physics, Mathematics
Institution: MARA Junior Science College Muar, Malaysia
Period: February 2003 – December 2004
Certification: Malaysian Certificate of Education (“SPM”, equivalent to GCE O Level)
Subjects: Sciences, Mathematics, and others
