Supply Chain Manager - OEMSERVICES ASIA PTE LTD
(2025-04 - 2026-04)
- Lead and facilitate regular customer / vendor meetings to review performance, evaluate service delivery, and identify opportunities for continuous improvement.
- Coordinated with customers, internal teams and external vendors, ensuring on-time delivery and rapid resolution of service issues.
- Reviewed all repair station quotes and SFRs to ensure compliance with contractual conditions, challenged suppliers when necessary, and validated CID quotes provided to customers, ensuring accuracy, pricing compliance and achievement of cost-saving KPI targets.
- Developed and implemented Standard Operating Procedures (SOPs), improving service efficiency and process standardization.
- Oversee AOG assignments, ensuring rapid response and timely resolution of critical customer needs.
- Organized and operational reviews with cross-functional teams, monitoring performance, resolving issues, and driving continuous improvement.
- Allocated resources effectively to manage fluctuating demand, maximizing team productivity and service continuity.
- Lead, motivated, and coached the Supply Chain team, ensuring team members consistently met performance standards and operational expectations. Provide mentorship and train Team Leaders to enhance leadership skills and support the management of junior team members.
Assistant Supply Chain Manager - OEMSERVICES ASIA PTE LTD
(2023-05 - 2025-03)
- Lead and facilitate regular customer / vendor meetings to review performance, evaluate service delivery, and identify opportunities for continuous improvement.
- Coordinating and monitoring the progress of core unit sent repair station and make sure supplier sends back repaired units within contractual time.
- Reviewed all repair station quotes and SFRs to ensure compliance with contractual conditions, challenged suppliers when necessary, and validated CID quotes provided to customers, ensuring accuracy, pricing compliance and achievement of cost-saving KPI targets.
- Responsible for repair order management, inventory levels and controls, acquiring forecasting information from customers.
- Management, organization and improvement of the SAP procedures.
- Source and procure parts and materials from approved supplier.
- Manage individual team member's performance to targeted standard through combination of feedback, coaching, corrective counselling and discipline, and performance review.
- Analyze service operational performance to identify opportunities for improvement including people, processes and technologies.
- Provide regular reports to management on work activities and progress.
Customer Service Manager - SCHNEEBERGER LINEAR TECHNOLOGY PTE LTD
(2020-02 - 2023-05)
- Manage and resolve customer complaints and feedback, identifying service requirements through surveys to ensure consistent achievement of customer service standards.
- Oversee customer order fulfillment plans to guarantee on-time delivery.
- Collate and analyze data to identify strategies for improvement of service and productivity.
- Develop departmental budget and control costs.
- Responsible for sourcing, evaluating, negotiating.
- Formulate and implement customer service policies and procedures. Plan, assign and monitor work tasks for optimum team efficiency.
- Oversee daily operations, while controlling and managing inventory and logistics.
- Manage the customer service and warehouse teams to build and lead a motivated workforce.
- Established and operated a customized parts workshop, overseeing equipment and materials procurement, and process flows to support production and customization parts.
- Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
- Manage individual team member's performance to targeted standard through combination of feedback, coaching, corrective counselling and discipline, and performance review.
- Provide periodic reports to management on work activities and progress.
- Lead the daily activities of SAP project implementation.
- Reviewed and analyzed annual budgets to ensure alignment with organizational goals and financial accuracy.
- Set up in-house workshop operations and workflows, including demand planning for raw materials and accessories.
Senior Customer Service - SCHNEEBERGER LINEAR TECHNOLOGY PTE LTD
(2016-01 - 2020-01)
- Prepare sales confirmations / proforma invoices for order confirmations and follow-up for acknowledgements. Provide customer coordination and admin support services.
- Build relationships, prepare sales quotation. Issue purchase order to supplier.
- To liaise and follow-up closely with factory / supplier to ensure that orders and shipments are confirmed promptly according to Group's established lead-time.
- Preparing weekly sales, monthly stock takes and monthly Inventory Reservation report.
- Maintain customer / suppliers / part creation / price database information.
- Audit support / coordination.
- Work with factories and logistics to support shipment plan.
- SAP project, responsible for guiding a team of SAP consultants to ensure successful implementation and maintenance of SAP solutions
Customer Service Executive - HERMES-EPITEK CORPORATION PTE LTD
(2012-04 - 2015-12)
- Process sales confirmations / proforma invoices for order confirmations and follow-up for acknowledgements.
- Process daily sales quotation.
- Maintain up-to-date inventory.
- Issue PR and Purchase order to supplier.
- Shipment Tracking & documentation support. Drop Ship coordination.
- Provide customer coordination and administrative support to the sales team
- To liaise and follow-up closely with supplier to ensure that orders and shipments are confirmed promptly according to Group's established lead-time.
- Maintain customer / suppliers / part creation / price database information / Preparing price book / yearly pricing.
- Oversee vendor warranty claims for rejected units, including coordination of rework and repair activities.
- Audit internal and external support / coordination.
- Manage internal project requirements for Oracle reports and process improvement initiatives.
Marketing Executive - AMTEL INVESTMENT HOLDINGS PTE LTD
(2010-04 - 2012-03)
- Process sales confirmations / proforma invoices for order confirmations and follow-up for acknowledgements.
- Issue purchase contract to supplier and customer.
- Negotiation of rates with shipping lines, freight forwarders or freight agents.
- Giving instructions to Transporter on Incoming / Outgoing of cargo to freight forwarder, arranging import cargos to be deliver to customer premises.
- Prepare the B/L drafts or shipping instruction based on the customer shipping instruction or based on the L/C requirement.
- Monitoring of incoming vessel schedule, booking and arrangement the container with shipping line.
- Checking shipping document such as B/L, shipping certificate and supplier documents.
- Prepare commercial / Tax invoice, Packing List, and Insurance Certificate through in-house systems. Preparations of full sets of shipping documents to banks including LC documentation.
Senior Sales Coordinator - HLN RUBBER PRODUCTS PTE LTD
(2006-04 - 2010-05)
- Process sales confirmations / proforma invoices for order confirmations and follow-up for acknowledgements.
- Issue PR and Purchase order to supplier / factory.
- Provide customer coordination and administrative support to the sales team.
- To liaise and follow-up closely with supplier / factory to ensure that orders and shipments are confirmed promptly according to Group's established lead-time.
- To optimize transport expenses by ensuring effective arrangements of air/sea freight shipments.
- Maintain customer / supplier's database information.
- Responsible for sourcing, evaluating, negotiating.
- Forecast customer demand and plan corresponding raw material requirements for production.
- Follow up FA sample approval with customer.
- Preparing weekly sales, quotation, backlog and quarterly sales forecast report for the management.
- Accpac project, responsible for guiding a team of Accpac consultants to ensure successful implementation and maintenance of Accpac solutions.
Sales Coordinator - EXIM & MFR ENTERPRISE
(2004-06 - 2006-03)
- Process sales confirmations / proforma invoices for order confirmations and follow-up for acknowledgements.
- Provide customer coordination and administrative support to the sales team.
- Prepare shipping documentations (D/O & packing list) and liaise with forwarders.
- Arrange Shipment and Rejects (RMA).
- Perform Orders Processing / Forecast.
Program cum Admin Assistant - SANMINA-SCI SYSTEMS PTE LTD
(2000-09 - 2004-06)
- Perform Orders Processing, arrange shipment to customer and RMA Board to vendor / production.
- Check Material Cost & Preparation of Quotations
- Preparation of Invoices / PO.
- Perform Orders Processing.
- Sales Report and Summary report.
- Key Sales Order and Forecast.
- Oracle project, responsible for guiding a team of Oracle consultants to ensure successful implementation and maintenance of Oracle solutions.
