Aini Kamaruddin

Quality Assurance and Operations Leader with 4+ years progressing through Accenture's advertising technology division, now leading a team responsible for quality standards across APAC advertising support operations. Selected for a competitive advanced quality-assurance training program and consistently recognized for performance excellence, including a 'Perfect Quality & Outstanding Performance' award. Brings a rare combination of structured process rigor from banking and quality assurance with hands-on crisis management from leading crowd-safety operations at stadium-scale live events, giving a proven ability to keep quality and safety standards intact under real time pressure.

APAC Quality Assurance Associate - Accenture

(2024-12)

Selected through a competitive, company-wide process for an intensive training program building advanced quality-assurance capability within the advertising technology field.

• Coach and develop team members, translating quality standards into practical guidance that lifts day-to-day performance.
• Act as the primary point of contact for quality matters, reporting progress and results directly to senior management.
• Reviewed advertising support work against company standards, identifying accuracy gaps before they reached clients.
• Analyzed existing workflows to surface process gaps and recommend improvements, several of which were adopted by the wider team.

Senior Analyst - Accenture

(2022-09 - 2024-12)

• Coordinated cross-functional resolution of complex technical issues, managing escalations from specialist teams under tight deadlines.
• Partnered with Product Support teams to deliver long-term fixes for software bugs and user-experience friction points.
• Served as technical consultant to sales teams, translating complex resolutions into actionable business workarounds.

Senior Analyst - Development Bank of Singapore (DBS)

(2015-07 - 2022-01)

• Managed a diversified portfolio of financial services, including investment trusts, insurance, and priority banking, for mass affluent clients.
• Resolved complex customer inquiries while consistently meeting DBS's global service delivery standards.
• Maintained 100% adherence to internal compliance and MAS regulatory requirements across all banking activities.
• Consistently exceeded performance targets; awarded 'Best General Insurance KPI' in 2015 and 2016.

Concurrent Operations & Events Leadership - Freelance / part-time

(2024)

Freelance / part-time, alongside full-time Accenture role

• Served as 2nd Team Lead for high-attendance concert operations, including Taylor Swift, Sabrina Carpenter, and Ed Sheeran shows, coordinating crew assignments and enforcing crowd-safety protocols for stadium-scale audiences.
• Organized a company-wide Department Family Day, coordinating logistics, vendors, and on-site activities for a large employee event.
• Planned and executed corporate events, overseeing scheduling, stakeholder coordination, and on-site delivery.

GCE 'A' Levels - Millennia Institute (2009)

GCE 'O' Levels - Yishun Secondary School (2006)