Quality Assurance Specialist at ACCENTURE (2026-05 – Present)
Selected for an intensive immersion track focusing on advanced Quality Assurance methodologies within the advertising technology sector.
- Oversee quality control initiatives to maintain high-level accuracy across advertising support workflows.
- Audit existing processes to identify operational gaps and implement scalable improvements.
- Maintain consistent performance metrics, serving as a point of contact for technical quality standards.
Senior Analyst at ACCENTURE (2022-09 – Present)
- Investigate and resolve complex technical advertising issues, utilizing advanced debugging techniques and managing specialist escalations.
- Collaborate with Product Support groups to identify long-term solutions for software bugs and user experience friction.
- Act as a technical consultant for sales teams, translating complex technical resolutions into actionable business workarounds.
- Mentor junior analysts and maintain ownership of specific product support domains to drive team-wide proficiency.
- Awarded 'Perfect Quality & Outstanding Performance' in Q1 2023.
Senior Analyst at DEVELOPMENT BANK OF SINGAPORE (DBS) (2015-07 – 2022-01)
- Managed a diverse portfolio of financial services, including investment trusts, insurance, and priority banking for mass affluent clients.
- Resolved complex customer inquiries while consistently meeting DBS's global service delivery standards.
- Ensured 100% adherence to internal compliance and MAS regulatory requirements for all banking activities.
- Consistently hit top-tier performance targets; awarded 'Best General Insurance KPI' for 2015 and 2016.
Camp Manager at EDU OUTDOOR PTE LTD (2010-01 – 2015-06)
- Directed end-to-end operations and facility management for large-scale outdoor sites and recreational programs.
- Facilitated stakeholder meetings with vendors, corporate clients, and internal staff to ensure project delivery.
- Managed logistical planning and enforced strict safety protocols for all on-site activities.
