Client Advisor
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As a part-time student at 23 years old, I am self-motivated and open to challenges, taking up a variety of holiday jobs since a young age of 14. Eventually, being able to help others with the language I love ignited my passion in client service. I have about 3 years of experience in client service. At work, I am conscientious and patient, and I always finish what I start.
Gucci attending to clients via calls, emails, and chats building connections with clients and driving sales escalating to and liaising with relevant departments
Customer Happiness Specialist (2021-2022)
Gym Wear Movement Pte Ltd attending to clients via calls, emails, and chats liaising with relevant teams on requests / new orders managing daily operations, and inventory data entry
Contact Centre Executive (2020-2021)
United Overseas Bank Limited attending to clients via calls, emails, and chats escalating to and liaising with relevant departments conducting identity verification procedures
Luxury Retail Assistant (2019-2019)
Ralph Lauren Corporation stock-checking and inventory management translating / assisting Mandarin-speaking patrons basic housekeeping and storefront display duties
Bachelor's Degree in English Language and Literature (Jan 2021- June 2024)
Singapore University of Social Sciences
