Amanda Shima

Dynamic cabin crew member with a proven track record at Finnair, excelling in exceptional customer service and conflict resolution. Enhanced passenger satisfaction through proactive problem-solving and effective communication, ensuring a seamless flight experience. Recognized for maintaining high safety standards and fostering teamwork among crew members.

Cabin Crew Member at AAPAVIATION (2023-01 – 2025-11)

• Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Assisted passengers with special needs, providing personalized care and support throughout the flight.
• Contributed to airline's reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
• Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Enforced lost and found procedures for any items inadvertently left behind by traveler.
• Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
• Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
• Checked whether personnel completed required duties and responsibilities during respective shifts.
• Checked personnel for proper uniforms and safety equipment.
• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.
• Answered passenger questions and provided solutions to issues arising during flights.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Cabin Crew Member at Jetstar Asia (2008-01 – 2009-11)

• Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
• Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
• Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Delivered food and beverage service, reading material and other in-flight services.
• Welcomed passengers aboard and provided overview of safety procedures.

Beauty Advisor at Inuovi Cosmetic (2000-01 – 2001-11)

• Customized beauty consultations to fulfill client expectations.
• Elevated customer satisfaction.
• Enhanced client relationships to boost sales performance.
• Developed innovative makeup styles.

High School Diploma – St Theresa High