Amirah Thara

My name is Amirah Thara. I'm currently pursuing a psychology degree at the Singapore University of Social Sciences. I am a highly motivated and passionate individual who has developed an interest in the field of research. I am dedicated to learning more and am open to opportunities that will allow me to gain more experience in this field.

Working Experience:

Central Provident Fund Board (CPFB)

November 2022 – January 2023: Call Centre Associate - Contract basis

•  Handled inbound calls in a swift and professional manner.
•  Handled sensitive information of customers’ accounts.
•  Assisted Office in charge with new recruits.

Singapore University of Social Sciences

October 2022 – November 2022: Part Time – Tele-Marketer - Project basis

• Handled outbound calls in a swift and professional manner.
• Upkeep of contacts and personal information.

Key Achievement: Enhanced skills in communication with prospects. Learnt to make outbound calls efficiently.

DHL Supply Chain Singapore Pte Ltd

June 2021 – August 2021: Part Time - Call Centre Agent - Contract basis

• Responded to inbound and outbound calls in a swift and professional manner.
• Handle complex cases.
• Respond and follow up promptly to customer enquiries and complaints.

Key Achievement: Learned to adapt to multi-tasking and fast paced environment. Enhanced skills in communication with customers and teams. Learnt to complete assigned tasks within a tight deadline efficiently.

Daikin Airconditioning (S) Pte Ltd

June 2017 – September 2019: Call Centre Agent - Contract basis

• Handle customers call in for booking appointments, complaints and general enquiry.
• Handle complex cases escalated to the team.
• Respond and follow up promptly to customer enquiries 
• Co-ordinate with teams and contractors for appointments. 
• Monitor and provide feedback on customers enquiries and complaints. 
• Ensure all customers cases are completed within the tight deadlines given.
• Follow up and ensure collection of completed job payments
• Assist the Senior Executive with new recruits when required.
• Other ad-hoc duties including creating comics, graphic artwork and video editing for marketing team.

Starhub Green

May 2013 – March 2017: Service Provisioning Consultant- Contract basis

• Provision application forms received within the stipulated Service Level Agreement (SLA)
• Handled complex cases escalated to the team
• Scan SLA documents and input into internal system
• Assist the Provisioning Executive in monitoring provisioning volume
• Monitor and provide feedback on system performance and operating procedures. 
• Ensured all cases assign were completed within the tight deadlines given.
• Assist the Provisioning Executive with new recruits when required.

Success Foundation Pte Ltd

January 2013 – May 2013:  Admin Assistant - Contract basis

• Maintain documents and filling system.
• Manage transfer and sorting of data.
• Prepare power points and documents.
• Scanning documents as when required.

January 2012 – December 2012:  Admin/ Receptionist Assistant - Contract basis

Receptionist: -

• Manage receptionist area, including greeting visitors, responding to incoming calls and taking down messages when needed.
• Routed all calls promptly when needed.

• Maintain documents and filling system.
• Manage transfer and sorting of data.
• Prepare power points and related materials for events.
• Manage the registration table for events and workshops.

• Perform setup and tear down duties related to workshop and events
• Prepare refreshments for events
• Maintain orderly storage of event supplies for future use
• Provide audio visual support for events when needed (Power Point presentations, projector usage, camera video setup)

Singex Venues Pte. Ltd 

November 2011 – December 2011:  Admin Assistant - Contract basis

• Scan and imputing confidential data into internal systems.
• Managing documents and confidential files
• Ad hoc duties when assigned

I am currently doing my degree in Psychology at the Singapore University of Social Science (SUSS).