Working Experience:
Central Provident Fund Board (CPFB)
November 2022 – January 2023: Call Centre Associate - Contract basis
- Handled inbound calls in a swift and professional manner.
- Handled sensitive information of customers’ accounts.
- Assisted Office in charge with new recruits.
Key Achievement: Learned to adapt to the changing situation. Enhanced skills in communication with customers and learn to work independently and as a team.
Singapore University of Social Sciences
October 2022 – November 2022: Part Time – Tele-Marketer - Project basis
- Handled outbound calls in a swift and professional manner.
- Upkeep of contacts and personal information.
Key Achievement: Enhanced skills in communication with prospects. Learnt to make outbound calls efficiently.
DHL Supply Chain Singapore Pte Ltd
June 2021 – August 2021: Part Time - Call Centre Agent - Contract basis
- Responded to inbound and outbound calls in a swift and professional manner.
- Handle complex cases.
- Respond and follow up promptly to customer enquiries and complaints.
Key Achievement: Learned to adapt to multi-tasking and fast paced environment. Enhanced skills in communication with customers and teams. Learnt to complete assigned tasks within a tight deadline efficiently.
Daikin Airconditioning (S) Pte Ltd
June 2017 – September 2019: Call Centre Agent - Contract basis
- Handle customers call in for booking appointments, complaints and general enquiry.
- Handle complex cases escalated to the team.
- Respond and follow up promptly to customer enquiries
- Co-ordinate with teams and contractors for appointments.
- Monitor and provide feedback on customers enquiries and complaints.
- Ensure all customers cases are completed within the tight deadlines given.
- Follow up and ensure collection of completed job payments
- Assist the Senior Executive with new recruits when required.
- Other ad-hoc duties including creating comics, graphic artwork and video editing for marketing team.
Key Achievement: Learned to adapt to multi tasking and fast paced environment. Enhanced skills in communication with customers and teams. Learnt to complete assigned tasks within a tight deadline efficiently.
Starhub Green
May 2013 – March 2017: Service Provisioning Consultant- Contract basis
- Provision application forms received within the stipulated Service Level Agreement (SLA)
- Handled complex cases escalated to the team
- Scan SLA documents and input into internal system
- Assist the Provisioning Executive in monitoring provisioning volume
- Monitor and provide feedback on system performance and operating procedures.
- Ensured all cases assign were completed within the tight deadlines given.
- Assist the Provisioning Executive with new recruits when required.
Key Achievement: Learned to adapt to multi tasking and fast paced environment. Acquired new skills to new software such as Siebel. Learnt to complete assigned tasks within a tight deadline efficiently. Improved communication skills.
Success Foundation Pte Ltd
January 2013 – May 2013: Admin Assistant - Contract basis
- Maintain documents and filling system.
- Manage transfer and sorting of data.
- Prepare power points and documents.
- Scanning documents as when required.
WISH 21st Century Pte Ltd
January 2012 – December 2012: Admin/ Receptionist Assistant - Contract basis
Receptionist: -
- Manage receptionist area, including greeting visitors, responding to incoming calls and taking down messages when needed.
- Routed all calls promptly when needed.
Admin Assistant duties: -
- Maintain documents and filling system.
- Manage transfer and sorting of data.
- Prepare power points and related materials for events.
- Manage the registration table for events and workshops.
Logistic duties when needed: -
- Perform setup and tear down duties related to workshop and events
- Prepare refreshments for events
- Maintain orderly storage of event supplies for future use
- Provide audio visual support for events when needed (Power Point presentations, projector usage, camera video setup)
Key Achievement: Learned to work at a faster pace during events. Learned different skills in logistic and receptionist duties. Able to multi task efficiently.
Singex Venues Pte. Ltd
November 2011 – December 2011: Admin Assistant - Contract basis
- Scan and imputing confidential data into internal systems.
- Managing documents and confidential files
- Ad hoc duties when assigned
