WORK EXPERIENCES
Reservation Sales Executive, Far East Hospitality (A Singapore Hotel Company)
14 Scotts Road # 06-00 Singapore 228213 (September 2022 to February 2023)
- Handles reservations received via all channels timely and accurately according to SOP’s;
- Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience;
- Maintain up to date information of all promotions and hotel information
- Maximize opportunities through upselling techniques
- Ensure proper filling and recording all correspondences
- Compliance with department’s related policies and procedures
Sales and Marketing Manager,
NANAY’S CATERING SERVICES/ CAFÉ AGAPITA
Silang, Cavite, Philippines (September 2018 to August 2022)
- Demonstrates time management skills and meet deadlines for sales;
- Resolves customer complaints, as well as internal conflict amongst staff;
- Maintaining relationships with important clients by making regular visits,understanding their needs and anticipating new marketing opportunities.
- Strong attention to detail when confirming all meetings with clients ,ensuring all notes
And requirements are followed;
- Answers incoming calls, emails and responds accurately to inquiries regarding the hours of operations,activity descriptions,event locations and other general information.
Service Support Coordinator
, GEO-CHEM FAR EAST PTE, LTD., Blk.47 Ayer Rajah Crescent #04-03 Ayer Industrial Crescent, Singapore 139947 ( April 2013 to August 2018 )
- Renders executive assistance to the General Manager;
- Organizes local and international inspection;
- Conducts routine follow-ups to assess customer satisfaction and determine areas for improvement;
- Ensures associate provide prompt ,courteous and knowledgeable service to all clients
- Manages inventory and orders supplies for the office.
Management Trainee,
SPA ESPRIT GROUP PTE LTD, Skinny Pizza #68 Orchard Road, #03-79/83 Plaza Singapura Singapore 238839( April 2012 to April 2013 )
- Coordinates operations in the kitchen, dining room & food service
- Ensures that operations comply with the corporate standard operating procedure;
- Provides assistance to the F&B team;
- Handles restaurant stock-taking and inventory;
- Handles customer complaints and provide follow-ups; &
- Other related duties that may be assigned from time to time
Management Trainee.
GRAND MERCURE ROXY HOTEL, 50 East Coast Road, Roxy Square Singapore 428769 ( August 2010 to August 2011 )
- Handles guests and VIP arrivals as their stay experience;
- Performs in-room check-in for VIPs and arranges for their amenities;
- Handles complaints and feedback in a timely, efficient and professional manner;
- Provides guests with above-and beyond service to ensure their experience will be worth remembering;
- Ensures efficient communication within departments to ensure best quality of service is provided
