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Dynamic and results-driven F&B professional with over 17 years of progressive experience in restaurant operations, team leadership, and business development. Proven track record in driving operational excellence, enhancing customer satisfaction, and achieving profitability goals across various restaurant concepts.

Floor Staff & Supervisor - TRATTORIA ITALIAN KITCHEN

(2008-01 - 2018-12)

• Delivered exceptional guest service and ensured a memorable dining experience.
• Supervised daily restaurant operations, including staff scheduling, floor management and service standards.
• Trained and mentored service team to uphold company standards.
• Handled customer feedback and resolved issues in a timely and professional manner.
• Assisted in inventory management and ensured compliance with health & safety regulations.

Supervisor to Manager - MALTHOUSE

(2018-01 - 2020-12)

• Promoted from Supervisor to Manager within the organization.
• Oversaw daily operations, ensuring smooth service and kitchen coordination.
• Managed team performance, training, and staff development.
• Monitored costs, controlled expenses and improved operational efficiency.
• Implemented marketing initiatives to drive sales and customer retention.

Outlet Manager - BASQUE KITCHEN

(2020-01 - 2023-12)

• Managed full restaurant operations, including front and back of house.
• Achieved sales and profitability targets through effective cost control and revenue strategies.
• Led, trained, and motivated a diverse team to deliver excellent service.
• Maintained high standards in food quality, service, and cleanliness.
• Built strong customer relationships and enhanced brand reputation.

General Manager - INDOSUNDA RESTAURANT

(2023-01 - 2025-12)

• Led overall operations and strategic planning to drive business growth and profitability.
• Managed P&L, budgeting, forecasting, and cost control measures.
• Developed and executed operational policies and service standards.
• Strengthened team performance through effective leadership and development programs.
• Fostered strong partnerships with suppliers and stakeholders to support business objectives.

Sales & Marketing - TIRATO

(2025-01 - 2026-12)

• Develop and implement sales and marketing strategies to increase brand awareness and drive revenue.
• Identify new business opportunities and build strong client relationships.