Floor Staff & Supervisor - TRATTORIA ITALIAN KITCHEN
(2008-01 - 2018-12)
- Delivered exceptional guest service and ensured a memorable dining experience.
- Supervised daily restaurant operations, including staff scheduling, floor management and service standards.
- Trained and mentored service team to uphold company standards.
- Handled customer feedback and resolved issues in a timely and professional manner.
- Assisted in inventory management and ensured compliance with health & safety regulations.
Supervisor to Manager - MALTHOUSE
(2018-01 - 2020-12)
- Promoted from Supervisor to Manager within the organization.
- Oversaw daily operations, ensuring smooth service and kitchen coordination.
- Managed team performance, training, and staff development.
- Monitored costs, controlled expenses and improved operational efficiency.
- Implemented marketing initiatives to drive sales and customer retention.
Outlet Manager - BASQUE KITCHEN
(2020-01 - 2023-12)
- Managed full restaurant operations, including front and back of house.
- Achieved sales and profitability targets through effective cost control and revenue strategies.
- Led, trained, and motivated a diverse team to deliver excellent service.
- Maintained high standards in food quality, service, and cleanliness.
- Built strong customer relationships and enhanced brand reputation.
General Manager - INDOSUNDA RESTAURANT
(2023-01 - 2025-12)
- Led overall operations and strategic planning to drive business growth and profitability.
- Managed P&L, budgeting, forecasting, and cost control measures.
- Developed and executed operational policies and service standards.
- Strengthened team performance through effective leadership and development programs.
- Fostered strong partnerships with suppliers and stakeholders to support business objectives.
Sales & Marketing - TIRATO
(2025-01 - 2026-12)
- Develop and implement sales and marketing strategies to increase brand awareness and drive revenue.
- Identify new business opportunities and build strong client relationships.
