Aravindh Murugesan

Results-driven Aftermarket & Product Support professional with 8+ years of progressive experience across heavy equipment OEM operations, service engineering, and aftermarket sales. Proven track record of exceeding revenue targets, achieving ₹17.5Cr against a ₹15Cr target, and delivering measurable operational improvements. Led the world's first SEM machine rebuild at GMMCO, generating $2.5M in rebuild revenue.

Experienced in managing multi-branch operations across 20+ locations with cross-functional teams, with international exposure in Singapore across large-scale infrastructure projects. Seeking a senior aftermarket or service operations leadership role internationally.

Assistant Manager – Product Support (CI) at GMMCO CAT (CK Birla Group) (2024-11 – Present)

Aftermarket operations for SEM/CAT product lines across 20+ branches in multiple regions

• Led SEM/CAT aftermarket parts operations across branches, covering sales tracking, demand forecasting, procurement coordination, and execution of OEM discount programs.
• Exceeded annual parts sales target, achieving ₹17.5Cr against a ₹15Cr target — 13% above goal.
• Improved Inventory Turn Ratio (ITR) from 0.7 to 1.8, significantly reducing non-moving stock and strengthening cash flow.
• Optimized inventory levels to improve parts availability while maintaining a strong Inventory Turn Ratio (ITR).
• Drove 30% growth in undercarriage parts sales in 2025 through proactive customer engagement and demand planning.
• Secured an $85,000 DPO incentive award for the SEM team against a $2.2M target through disciplined procurement planning.
• Provided technical assistance to field and service teams, ensuring accurate parts identification and quick turnaround using parts books and machine e-books.
• Monitored breakdown cells and built Power BI reports for breakdown analysis, collaborating with technical teams to enhance machine uptime.
• Managed TA01 and TA02 inspections, engine/transmission floats, and rebuild activities to increase parts and service revenue.
• Ensured timely SEP registration, machine warranty reporting, PSP/PI follow-ups, and efficient claim closure processes.
• Managed AMC (Annual Maintenance Contract) and CVA (Customer Value Agreement) contracts for customers, ensuring timely preventive maintenance, parts availability, and high equipment uptime

Workshop Controller / Service Engineer at Soil Engineering (Huationg Global) (2023-07 – 2024-10)

Projects: Samsung, Changi Airport, Singapore MRT Metro — fleet of 1,000+ machines

• Diagnosed and resolved mechanical issues across a diverse fleet, including tipper trucks (Benz, MAN), heavy-duty dump trucks (Caterpillar, Volvo, Hitachi), and excavators.
• Managed full-fleet servicing for a 1,000+ machine fleet, including Caterpillar/Volvo/Hitachi dump trucks, Benz/MAN tippers, and excavators, on landmark Singapore infrastructure projects.
• Supported heavy equipment operations for the Changi Airport project by ensuring timely machine availability, executing AMC commitments, planning preventive maintenance, and minimizing equipment downtime through effective technical support and spare parts management.
• Processed and cleared parts and service invoices, supporting smooth financial operations across the workshop.
• Coordinated with technicians and suppliers to prioritize repairs and minimize equipment downtime
• Planned and executed global parts procurement for critical machine failure components while maintaining optimal inventory levels and reducing equipment downtime

Sales and Service Engineer — Team Leader at BOSCH (2021-04 – 2023-02)

• Consistently exceeded sales targets, leading a team of 40 promoters across territory management, target-setting, and performance tracking.
• Drove year-on-year growth in the front load washing machine and dishwasher category -14% YOY Growth (2021-2022), followed by 16% Growth (2022-2023)
• Managed vendor procurement planning, back-order tracking, inventory forecasting, and special-order coordination.
• Scheduled and coordinated service appointments, communicating repair solutions and cost estimates to customers.
• Coordinated with qualified technicians to arrange service appointments and parts replacements as needed.

Workshop Controller at Sparteknik Engineering Service (2019-02 – 2021-01)

• Planned and scheduled maintenance and repair jobs for a fleet of trucks.
• Scheduled service appointments with qualified technicians based on job complexity and urgency.
• Conducted thorough inspections of tipper trucks and machinery to identify potential issues and malfunctions.
• Conducted regular store audits to verify spare parts inventory levels and ensure accuracy.

Junior Quality Engineer / Service Engineer at Propel Pvt Ltd (2016-11 – 2018-02)

• Supported crusher equipment commissioning, initial testing, and optimization at customer sites.
• Reviewed quality and commissioning records and assisted technical teams with presentations and statements of work.
• Reviewed meeting minutes related to crusher commissioning and workshop quality issues.

B.E. in Mechanical Engineering – Anna University (2016)

Diploma in Mechanical Engineering – Government Polytechnic College (2010)