Arpit Puri

Results-driven automotive leasing and mobility professional with 12+ years of experience, including extensive experience in sales strategy, business development, business planning and operations. Strong track record in developing leasing solutions, building strategic OEM and corporate partnerships, generating new business and supporting revenue growth. Experienced in cross-functional initiatives across sales, procurement, fleet management, contract management and business planning, with strong capabilities in market analysis, customer relationship management and commercial strategy.

Senior Manager – Sales & Business Planning - Sumitomo Mitsui Auto Leasing India Pvt. Ltd. - New Delhi

(2018-01)

• Develop and execute strategic sales initiatives to drive revenue growth and strengthen the company's position in the automotive leasing and mobility market.
• Lead business development initiatives across corporate accounts, strategic partners and new market opportunities, from lead generation through conversion.
• Develop and manage strategic relationships with OEMs, corporate clients and lead-generation partners to create new business opportunities.
• Design customized automotive leasing and mobility solutions aligned with customer requirements, commercial objectives and fleet needs.
• Drive sales planning, performance tracking and business reviews through MIS, market intelligence and data-driven analysis.
• Partner with cross-functional teams including sales, procurement, fleet management, finance and operations to improve execution and customer experience.
• Support commercial negotiations, contract management and compliance while ensuring alignment with business and regulatory requirements.
• Identify market trends, customer requirements and competitive developments to support product strategy and business expansion.
• Lead initiatives to improve lead generation, sales conversion, product adoption and market penetration.
• Provide senior management with business insights, performance analysis and actionable recommendations for strategic decision-making.
• Mentor and guide sales teams, promoting accountability, collaboration and performance-driven execution.

Team Leader – Operations - Bird World Flight Services – China Airlines - New Delhi

(2015-01 - 2018-12)

• Supervised teams responsible for passenger services, reservations and day-to-day airline operations.
• Coordinated with international airline representatives to ensure smooth operations and high service standards.
• Managed operational issues and escalations while maintaining customer service quality.
• Trained and mentored team members to improve productivity, service quality and operational effectiveness.
• Ensured compliance with aviation service standards and operational procedures.

Senior Customer Care Officer - Convergys - Gurgaon

(2013-01 - 2015-12)

• Managed customer service operations for global clients in a high-volume BPO environment.
• Resolved complex customer escalations while maintaining service quality and customer satisfaction.
• Supported process improvement initiatives to enhance efficiency and reduce response times.
• Developed strong capabilities in communication, problem-solving and customer relationship management.

Bachelor of Commerce (B.Com Hons.) - Commerce - College of Vocational Studies, New Delhi

12th Standard - Commerce with Mathematics - Bharti Public School, New Delhi