Assistant Data Analyst FWD Group Insurance | April 2018 - September 2018
- Implemented fraud checking criteria for predicting fraudulent behavior to automate checking process, resulting in a decrease of 5% in fraudulent transactions in various market.
- Analyzed regional sales agent accounts across 5 countries in Asia Pacific and translated data gathered into insights using data visualization tool.
- Identified key growth areas and presented insights to Sales Director to craft market entry strategies.
- Introduced a mobile application UX design for seamless customer experience.
- Proposed solutions to improve system efficiencies and reduce total expenses.
Network Specialist, Singapore Armed Forces (SAF) | February 2019 - May 2020
- Managed and carry out army-level hardware and software renewal
- Provide technical support and switch troubleshooting
- Handled call Centre duties
Data Analyst, Intern FWD Group Insurance | September 2017 - April 2018
- Propose key findings with sales department on customer behavior.
- Created an automated monthly reporting system that presents sales data and performance of Insurance Agent to improve strategy and operations.
- Facilitated development of databases by gathering relevant information on departmental requirement.
Software Engineer, Intern NCS Group | July 2022 – Aug 2022 (Summer Internship)
- Worked on data collection for pest detection using mm waves
- Collected and understand data, build model to detect the presences of pest
- Realized research material and help in converting the project to commercial usage