Asienna Tay
LONG-TERM VISIT PASS
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About
I am a customer service professional with 9+ years of experience across retail and some recent hospitality experience. I have developed strong skills in client relation and FOH operations, along with basic barista skills. I am a fast learner who thrives in fast paced environments. I am able to stay calm under pressure and reliable. I genuinely enjoy meeting people and making their experience positive.
Experience
Seasonal Workers - Multiple Employers - Across New Zealand
(2025-02 - 2025-11)
- Gained international experience across the horticulture, tourism hospitality and Food&Beverage industries.
- Developed adaptability by working in diverse roles and quickly learning new operational procedures
Client Advisor - BERLUTI PTE LTD - Singapore
(2026-01 - 2026-07)
- Delivered personalised luxury shopping experiences and building lasting relationships.
- Managed CRM activities, appointment scheduling and client outreach to drive repeat business and strengthen client loyalty.
- Collaborated with regional teams to source products and fulfil client's request.
Client Advisor - FERRAGAMO PTE LTD - Singapore
(2023-06 - 2025-02)
- Delivered personalised luxury shopping experiences and building lasting relationships.
- Consistently exceeded sales targets, driving store revenue growth.
- Trained and mentored junior staff, ensuring high team performance.
Senior Sales Associate cum Visual Assistant (Nike) - GMG SPORTS PTE LTD - Singapore
(2021-12 - 2023-05)
- Provide outstanding service in a fast paced retail environment.
- Supported visual merchandising and maintained attractive product display.
- Operated a POS register and inventory management system.
Nike Athlete - NIKE SALES(M) SDN BHD - Malaysia
(2020-08 - 2021-11)
- Achieved store KPI goals through strong customer service and product knowledge.
- Assist the in-store visual lead with events, set-ups, and installation.
- Shortlisted for Visual Field Athlete (VFA) Programme by NIKE.
Retail Sales Associate - LAGARDERE TRAVEL RETAIL(S)PTE LTD - Singapore
(2018-01 - 2020-02)
- Deliver excellent customer service using the company's "OSCAR" method.
- Oversaw visual merchandising for 3 outlets.
- Awarded a GOLD tier by the Singapore Retailers Association (SRA) in 2019 for service excellence.
Education
Diploma - Psychology - SEGi College Subang Jaya (2017)
