Audrey Ng

Friendly and service-oriented hospitality professional with a Diploma in Business Practice (Hospitality Management) from Republic Polytechnic. Experienced in customer service, front-facing operations, administration, and handling customer enquiries across healthcare, retail, and F&B industries. Strong communication and interpersonal skills with the ability to create positive guest experiences, manage reservations and enquiries, and work effectively in fast-paced environments.

Service Staff at RE&S Enterprises (2024-10 – Present)

• Delivered excellent customer service in a fast-paced F&B environment
• Assisted customers with enquiries and menu recommendations
• Managed cashless payment transactions accurately
• Maintained cleanliness and smooth daily operations

Clinic Assistant at Cindy Hia Clinic for Children and Paediatric Cardiology (2023-10 – 2024-01)

• Managed patient registration and appointment coordination
• Answered phone and walk-in enquiries professionally
• Assisted with administrative and documentation duties
• Maintained accurate patient records and test results

Clinic Assistant at One Doctors Family Clinic (2022-08 – 2023-07)

• Handled front desk operations and patient registrations
• Assisted patients with enquiries and medication collection
• Supported doctors and clinic operations efficiently
• Demonstrated strong teamwork and communication skills

Clinic Assistant at Child and Cardiology Practice (2022-02 – 2022-07)

• Assisted in patient coordination and clinic administration
• Managed medical records and appointment scheduling
• Provided attentive customer service to patients and families

Centre Admin at PCF Sparkle Tots (2020 – 2022)

• Performed administrative and customer service duties
• Liaised with vendors and handled purchase orders
• Assisted parents and staff with daily operational enquiries
• Processed subsidy applications and student documentation

Retail & Customer Service at Hush Puppies, Japan Home, NTUC FairPrice, Red Dot Bike (2012 – 2019)

• Assisted customers with product recommendations and purchases
• Managed cashiering and payment transactions
• Built positive customer relationships through attentive service

Diploma in Business Practice (Hospitality Management) – Republic Polytechnic (2017 – 2021)

Higher NITEC in Facility Management – ITE College East (2014 – 2016)