Licensed Tourist Guide - STB - Singapore
(2025-11)
- Serving as ambassadors of Singapore, responsible for delivering engaging, accurate information on local history, culture, and attractions while ensuring tourist safety, comfort, and adherence to regulations
- Representing Singapore, we go above & beyond our job scope just so that clients/tourists have an enjoyable, memorable experience. Leaving a lasting impressions goes a long way, this create a desire for revisiting our country in future
Private Hire Driver - Private Hire Driver - Singapore
(2022)
Site Supervisor – for COVID-19 swab operations - Health Promotion Board - Singapore
(2021-06 - 2021-11)
- Primarily responsible in ensuring the smooth running of a swab ops site, manages queries from the public and serves as a point of liason with stakeholders: regulators, participants, vendors and staff
- Leads a team compromising swabbers, swab assistants and administrative staff and ensure that swabs are conducted safely and smoothly in a protocol led, workflow driven environment
- Manage swab sites in adherence with organisational policies and procedures
- Be responsible for addressing any deviations from established standard operating procedures and escalates as appropriate
- Ensures strict compliance to infection control measures and in particular correct usage of Personal Protective Equipment
- Supervise strictly donning and doffing procedures
- Ensure conformance to operation standards as set by the Health Promotion Board / Ministry of Health so as to maintain an excellent audit score
- Monitor and deliver upon expected Key Performance Indicators required for the project
- Oversee and maintain inventory, conduct regular maintenance and housekeeping
- Submit daily reports to agencies and management on a daily basis
Swabber - for COVID-19 swab operations - Health Promotion Board - Singapore
(2020-06 - 2021-06)
- Primarily responsible on the technical aspects of conducting a swab safely and swiftly with strong regard for infection control
- Conduct OPMT or NP swab in a single swab or pooled swab manner
- Prepare and screen clients for any potential contraindications prior to conducting a swab
- Counsel the client and ensure a smooth, comfortable experience for them
- Manage the specimen collection appropriately, ensuring correct labelling and bagging of the specimen
- Practice infection prevention control and hygiene at all times
- Ensure proper donning and doffing at all times, as well as policies relating to red and green zones
- Deliver upon expected service times and key performance indicators
Cabin Crew - OSM Aviation Group – For Finnair - Singapore
(2018-06 - 2022-03)
- Primarily responsible for ensuring safety and security of the passenger onboard the aircraft from start to end destination
- Always be prepared for emergency and administering of first aid when the situation arise
- Determine special assistance needs of passengers such as infants, elderly, or disabled persons
- Conduct periodic trips through the cabin to ensure passenger comfort and well being
- Care and understanding the needs of passenger in order to create a great customer experience
- Always go the extra mile to exceed expectations
- Exceeding customer expectations through anticipating needs, personalised interactions, genuine care & empathy, attention to detail and consistency across all interactions. Ultimately creating positive memorable moments which will completely change someone's flight experience
Cabin Crew / Complex Leader(Upfly) - Scoot Tigerair Pte Ltd - Singapore
(2012-04 - 2018-05)
- Primarily responsible for ensuring safety and security of the passenger onboard the aircraft from start to end destination
- Greeting and assisting passengers in a polite manner during boarding
- Ensure emergency/safety equipments and security checks are completed prior to departure
- Maintain professional and neat appearance
- Ensure in-flight service is delivered and maintain throughout the flight
- Responsible for in-flight sales activities to achieve sales target
- Ensure passengers inflight satisfaction onboard all flights
- Participate as an active team member and set as a role model for other crew members
- Coach and guide supernumerary, probationary and new crew members
- Ensure crew welfare and safety at all times
- Led a small team of cabin crew in managing and supervise the service flow of economy class in order to run efficiently
- Refer unresolved passenger grievances to designated departments for further investigation if the need arise
Direct Sales Executive / Business Executive (Outdoor, Door to door Sales) - Evopure Pte Ltd - Singapore
(2011-04 - 2012-02)
- Responsible for the generating of new accounts for company's data base
- Identify and seize new business sales to achieve, or even exceed sales targets
- Utilize, maintain and develop the existing database to enhance growth even further
- Demonstrate and present impressive presentation of products face to face with customers
- Follow up on after sales service and customer satisfaction
Sales Coordinator / Indoor Sales Executive - All Industrial Manufacturing Pte Ltd - Singapore
(2010-03 - 2011-04)
- Assist the sales team on a daily basis with sales activities through selling and retaining incoming sales calls as well as providing customer service and sales support to commercial and temporary clients which include existing and new clients
- Respond quickly and efficiently to all in-coming enquiries by telephone, fax and email with excellent politeness and a persuasive manner
- Responsible for accurate and timely issue of quotations and invoices to customers as required by sales team
- Plays a key role of representing company in retaining good working relations with customers in attempt to secure more favorable contract terms for future business
- Resolving customer issues in a timely manner through analyzing and gathering appropriate information with various department to communicate solutions
- Keep accurate records of monthly and annual sales figures to ensure business is on track; failing to meet sales figures will result a devastating effect on company's profits
Temporary Coordinator - Service Quality (SQ) Centre Pte Ltd - Singapore
(2009-10 - 2009-12)
- Assist CSC Administration/Finance Department, Corporate Training & Development
- Finance quoting
- Prepare monthly report on all classes in Excel format
- Assist CSC on CMS data entry
- Prepare Acknowledgment Memo for collection WDA cert. and collate for filling
- Follow up & liaise with Trainers to ensure their logistical needs and training facilities are functional and in good working order
- Make delivery arrangements with vendor; ensure props are delivered on time at right location
- Support & assist trainers to set up training rooms and maintain to ensure it in order and cleanliness
Supervisor (Part-time) - Verve Espresso Bar (Verve Holdings Pte Ltd) - Singapore
(2009-08 - 2009-10)
- Responsible for outlet operations of business during assigned shifts, including opening & closing
- Delegates in a way that encourages crew to work together during shift to ensure the operation of company standards
- Demonstrates patience and a positive attitude with crews
- Directs, trains and motivates crew members during shift on each of the workstations to exceed customer expectations with food and friendly service in clean surroundings
- Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner
- Adheres to compliance of government regulations, Market Policy, food safety, National Security Policy, operations and policies and procedures relating to all activities in the bar
- Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
Banquet Staff (Hotel) / Waiter for F1 (paddock club) (Part-time) - Ritz-Carlton, Millenia Singapore - Singapore
(2009-07 - 2009-09)
- Assist in the smooth running of any meetings functions, wedding dinners or any other events and parties
- Provide food & beverage services to all guests and patrons with the highest possible service that is done professionally
- Make guest contact the priority and being concerned about the service received relating to guest comfort
- Liaise with managers & chefs to serve guest in accordance to their preference in dishes
- Putting guest, patrons and customers before self, going to the extra mile
- Assist & liaise with managers and houseman to meet their plans in setting up and clearing of any event sites that includes tables & chairs, crockery & cutleries (meeting rooms, ballrooms etc.)
- Collection of any laundries and putting back to respective stores
- Arranging and tidying up of any stores and warehouse rooms
Restaurant Waiter (Part-time) - Shangri-La Hotel, Singapore - Singapore
(2004-05 - 2004-12)
- To provide food & beverage services to all guests in a manner that is professional and friendly
- Make guest contact the priority and being concerned about guest comfort
- Assist in seating guests & taking orders
- Clear dishes from the tables
- Clean and set tables
- Assist the Supervisors with various administrative work
Crew (Part-time) - Burger King Singapore Pte Ltd - Singapore
(2003-02 - 2004-01)
- Ability to interact with customers, receive orders, process payment, respond appropriately to customer issues
- Assist in the smooth operation of the kitchen with the kitchen stuffs
- Preparation of products as ordered by customers following the HAVE IT YOUR WAY service philosophy
- Uncompromising standards in maintaining a clean and safe work environment, maintaining of kitchen equipments, building exterior and sidewalk, including removal of trash within containers to proper dumpster site
- Develop better understanding of personal hygiene when serving customers, especially in F&B industry
- Operate cash register or point of sale (pos) terminal, as needed
