Aye Myat

Korean-speaking multilingual professional with 9+ years of experience supporting Korean multinational companies across Malaysia, Singapore, Thailand, and Myanmar. Experienced in customer support, BPO operations, customer relationship management, and stakeholder communication. Skilled in handling customer inquiries, issue resolution, SOP compliance, documentation, and delivering quality service in fast-paced international environments.

Customer Support Process Associate (Korean Support) - Atain (Agoda Project) - Selangor, Malaysia

(2026-01 - 2026-08)

• Provided Korean and English customer support for accommodation bookings via phone, email, and chat, resolving booking, payment, cancellation, and refund inquiries.
• Investigated customer issues and collaborated with hotel partners and internal teams to deliver timely resolutions and service recovery.
• Managed customer cases using internal support systems while ensuring accurate documentation and policy compliance.
• Consistently achieved KPI, SLA, quality assurance, and productivity targets in a fast-paced BPO environment.

Korean Content Moderator - Teleperformance Thailand (Google Project) - Bangkok, Thailand

(2024-10 - 2025-06)

• Reviewed multilingual text, image, video, and audio content in accordance with community guidelines and platform policies.
• Performed content moderation, policy enforcement, and data annotation with high accuracy to support Trust & Safety operations.
• Escalated complex moderation cases while maintaining quality, productivity, and compliance standards.
• Supported machine learning initiatives through accurate content classification and quality assessment.

Executive Administration & HR - Samsung C&T Corporation - Singapore

(2024-06 - 2024-10)

• Supported end-to-end HR operations, including employee onboarding, confirmation processes, and personnel documentation.
• Coordinated work pass administration (Employment Pass, S Pass, Work Permit, and Dependant Pass) while ensuring compliance with MOM regulations.
• Assisted with payroll preparation, attendance verification, overtime calculations, leave administration, and employee records.
• Coordinated recruitment activities, interview scheduling, manpower planning, and employee orientation.
• Managed procurement, office administration, inventory control, vendor coordination, and expense tracking.
• Liaised with project teams, headquarters, government agencies, and external vendors to support smooth operational activities.

Customer Relations Officer - Resorts World Sentosa, Singapore - Singapore

(2023-06 - 2024-05)

• Delivered exceptional front-line customer service by handling guest inquiries, complaints and service recovery professionally.
• Coordinated event operations, scheduling and administrative documentation.
• Collaborated with cross-functional teams to ensure seamless guest experiences.
• Prepared operational reports and maintained accurate customer records.

Program Officer – Liaison & Communication - Korea Foundation for International Healthcare (KOFIH) - Yangon, Myanmar

(2022-05 - 2023-05)

• Coordinated international healthcare programmes in collaboration with the Korean Ministry of Health and local government agencies.
• Managed programme planning, participant coordination, reporting and post-programme evaluation.
• Maintained relationships with government ministries, hospitals, NGOs and development partners.
• Oversaw programme budgets and prepared management reports.

Executive Administration & Interpreter - Hyundai Motor Myanmar - Yangon, Myanmar

(2018-03 - 2021-12)

• Provided executive administrative support including calendar management, meeting coordination and business correspondence.
• Interpreted between Korean, English and Burmese during production meetings and technical discussions.
• Coordinated customer relationship management activities and supplier communications.
• Assisted with event planning, travel arrangements, inventory management and office administration.

Bachelor of Arts - Korean Language & Literature - Mandalay University of Foreign Languages (2013-12 - 2017-09)

Diploma - English - Mandalay University of Foreign Languages (2016-01 - 2017-02)