Wellness Consultant at RS Solutions Tech (2025-04 – 2026-01)
- Provided project-based sales and consulting support for fitness and wellness projects in Asia Pacific.
- Sourced and supplied fitness-equipment spare parts and related products to customers in Singapore.
- Supported equipment selection, quotations, supplier coordination and project requirements on a consultancy basis.
Head of Aftersales at Technogym Singapore (SE Active Pte Ltd) (2024-03 – 2025-02)
- Led the After-Sales Department, overseeing technical service, installations, maintenance contracts, team performance and day-to-day service operations across Singapore.
- Held departmental P&L responsibility, driving service-contract renewals, spare-parts revenue and operational cost efficiencies.
- Managed technician performance, manpower planning, KPIs and service processes while improving reporting, scheduling and customer-service standards.
- Led key-account and contract management, coordinating with major clients, contractors and Technogym HQ to ensure effective project and service delivery.
- Continued managing the maritime segment, overseeing fitness-equipment solutions, installations and after-sales support for vessels calling at Singapore.
Wellness Consultant at Technogym Singapore (SE Active Pte Ltd) (2022-05 – 2024-02)
- Managed the Health, Corporate & Performance (HCP) and Hospitality & Residential (H&R) segments, developing fitness and wellness solutions for corporate, hotel and premium residential clients.
- Delivered Singapore's first AI powered Technogym BioCircuit installation at NCS, followed by a second BioCircuit project at Singtel, introducing connected circuit-training solutions into the corporate wellness segment.
- Developed and managed key projects across Singapore, including Capella Singapore and premium residential developments, from client consultation and solution design through proposal and project delivery.
- Managed the maritime segment in partnership with ship-management and marine companies, supplying and coordinating fitness-equipment installations for more than 25 vessels at anchorage and dock.
- Worked across sales, technical and project teams to develop tailored equipment, layout and wellness solutions while maintaining long-term client relationships.
Wellness Solutions Consultant at RS Solutions Tech (2022-01 – 2022-02)
Engaged by SE Active Pte Ltd for a six-week management consultancy to strengthen its Singapore after-sales operations, technical service capability and organisational processes.
- Set up the Technogym Experience Centre (TEC) technical function and delivered structured product, installation and troubleshooting training for the after-sales team.
- Developed after-sales operating processes and a service playbook covering technical diagnosis, field-service practices, spare-parts management and customer-service standards.
- Coached the technical and after-sales teams through field visits and competency assessments, establishing training roadmaps and service-performance targets including first-time-fix and response-time KPIs.
- Advised management on after-sales organisation, team development and service systems to support both B2B and B2C customers.
Managing Director at Technogym Vietnam (2019-03 – 2021-12)
- Led sales, after-sales and daily business operations across Vietnam and Myanmar, with responsibility for commercial performance, technical service and key-account management.
- Built and developed sales and after-sales structures, processes and teams to support business growth and consistent service delivery across both markets.
- Directed after-sales operations supporting an installed base of more than 3,000 pieces of fitness equipment across Vietnam and Myanmar.
- Managed strategic key accounts and major projects, coordinating sales, technical teams, suppliers and clients from commercial development through installation and after-sales support.
- Led and developed cross-functional teams while maintaining relationships with key customers and Technogym regional and international stakeholders.
Wellness Solutions Consultant at RS Solutions Tech (2018-06 – 2019-02)
- Delivered regional fitness-technology consulting, technical implementation and training projects across Asia Pacific.
- Engaged for a multi-day assignment in Seoul, South Korea, supporting Technogym's local team with digital solutions, technical operations and staff training.
- Implemented and commissioned a Technogym Group Cycle studio at Center1 Wellness, including wireless/network setup, system testing and operational training.
- Delivered Mywellness and UNITY digital-platform implementation and training at KEB Hana Bank, covering connected equipment, applications and facility configuration.
- Trained technical and commercial staff on Salesforce, Mywellness applications, UNITY, software upgrades and digital asset management.
- Provided independent consulting on fitness-equipment selection, layouts, supplier evaluation and project solutions for clients in the region.
Director of Wellness Solutions at Indochine Wellness Company Limited (2016-04 – 2018-03)
- Led wellness solutions, sales support and after-sales operations, combining commercial, technical and customer-service responsibilities.
- Managed and developed technical teams across Vietnam and Myanmar, including expansion of the Hanoi technical operation.
- Oversaw major fitness projects from solution development and commercial coordination through installation, training and after-sales support.
- Managed key accounts and customer relationships across commercial fitness, hospitality, corporate and residential sectors.
- Developed operating procedures, service standards and performance reporting to improve operational consistency and customer support.
Country Manager at Indochine Wellness Company Limited (Technogym Vietnam & Myanmar) (2012-09 – 2016-03)
- Managed day-to-day commercial and operational activities, covering sales, key accounts, technical service and after-sales support.
- Developed the customer base across commercial fitness, hospitality, corporate, residential and home-fitness segments.
- Managed key accounts and supported the sales process from customer requirements and quotations through installation and after-sales service.
- Led technical manpower planning, installation scheduling, maintenance operations and service delivery across Vietnam and Myanmar.
- Recruited, trained and developed technical staff while establishing operating procedures and customer-service standards.
- Set up the Technogym Experience Centre (TEC) technical function and delivered structured product, installation and troubleshooting training for the after-sales team.
- Developed after-sales operating processes and a service playbook covering technical diagnosis, field-service practices, spare-parts management and customer-service standards.
- Coached the technical and after-sales teams through field visits and competency assessments, establishing training roadmaps and service-performance targets including first-time-fix and response-time KPIs.
- Advised management on after-sales organisation, team development and service systems to support both B2B and B2C customers.
Wellness Engineer at Technogym Vietnam (2010-05 – 2012-08)
- Managed installation, maintenance, troubleshooting and after-sales technical support for Technogym fitness equipment.
- Planned and coordinated pre-installation, installation and post-installation activities, including site readiness and manpower requirements.
- Delivered equipment operation, maintenance and product training for customers and company staff.
- Supported technical projects across Vietnam, Cambodia and Myanmar, including commercial fitness, hospitality, residential and maritime installations.
- Implemented connected wellness technology and supported network, server and digital-system requirements for customer facilities.
Site Supervisor at Createsoftgroup (2004-12 – 2010-04)
- Supervised site operations covering technical support, logistics and project coordination for IT equipment and infrastructure.
- Troubleshot computer hardware and software issues and supported printer and LCD monitor maintenance projects.
- Coordinated collection, packing, delivery and deployment of computers and related equipment across customer sites.
- Supported server relocation projects, including equipment handling, logistics and on-site coordination.
- Assisted in training and onboarding new technical staff while supporting day-to-day technical operations.
- Worked independently across assigned projects, coordinating resources and following through to successful completion.
Sales & Technical Manager at Balamco Ceramics Sdn Bhd (Computer Division) (2003-01 – 2004-12)
In charge of Hardware & Software Troubleshooting of all computers. Network setup, Installation & maintaining Hardware and Software of Server Equipment. Management duties included preparing quotations, negotiations and liaising with customers.
