Beverly Lim

Detail-oriented Tourism and Resort Management student with a strong passion for events management and hands-on experience in hospitality operations. Experienced in guest engagement, activity coordination, and managing dynamic environments. Seeking to contribute to event and hospitality roles through strong organisational and interpersonal skills.

Kids Club & Nestopia Associate (Part-time) at Shangri-la Rasa Sentosa (2026-02 – Present)

• Independently managed guest interactions, cashiering, and safety supervision across activity zones
• Supported operational decision-making during peak periods, including crowd control and task prioritisation
• Facilitated games and activities, enhancing guest engagement and overall experience
• Maintained service quality and compliance with safety and operational protocols

Kids Club & Nestopia Trainee at Shangri-la Rasa Sentosa (2025-09 – 2026-02)

Awarded Certificate of Completion for Shangri-La Internship Programme

• Supervised children in drop-off and parent-accompanied zones, ensuring safety and positive guest experience
• Handled cashiering and guest enquiries, including payment processing and service recovery situations
• Supported daily operations through manpower allocation, crowd control, and coordination across activity zones
• Designed and facilitated interactive games and activities, ensuring engagement and safety for children
• Collaborated with cross-functional teams (housekeeping, security, engineering) to maintain smooth operations
• Responded to operational challenges in real-time, adapting to crowd fluctuations and service demands
• Ensured compliance with operational and safety protocols in a high-responsibility environment

Retail Assistant at Slime It! (2024-07 – 2025-08)

• Handle cashiering duties, including processing payments and providing excellent customer service
• Guide children and adults step-by-step through slime-making sessions with patience and enthusiasm
• Assist in hosting birthday parties by engaging children in interactive games, facilitating slime-making sessions, and helping parents set up decorations
• Provide friendly and engaging customer service, ensuring a positive experience for children and parents
• Collaborate with colleagues to efficiently run events and retail operations
• Maintain a clean and safe workspace, ensuring slime-making areas are properly sanitized and organized

Event Experience Crew at Lucid Experiences Pte Ltd (2023-07 – 2024-02)

• Welcome and register attendees to create a positive atmosphere and ensuring smooth event operations
• Provide assistance with any registration-related inquiries to reduce confusion and ensuring a smoother event flow
• Assisted in the setup and teardown of equipment, signage, and registration stations
• Operated cash registers and processed transactions for merchandise and ticketing purchases, ensuring that attendees can easily purchase merchandise and tickets
• Collaborated with team members to troubleshoot issues and resolve challenges as arosed during the event, maintaining smooth operation of the event and providing a positive experience for attendees
• Proactively helped customers to take photographs, enhancing experience of attendees by capturing memorable moments

Diploma in Tourism and Resorts Management – Ngee Ann Polytechnic (2023 – 2026)

GCE 'O' Levels – Kent Ridge Secondary School (2019 – 2022)