Kids Club & Nestopia Associate (Part-time) at Shangri-la Rasa Sentosa (2026-02 – Present)
- Independently managed guest interactions, cashiering, and safety supervision across activity zones
- Supported operational decision-making during peak periods, including crowd control and task prioritisation
- Facilitated games and activities, enhancing guest engagement and overall experience
- Maintained service quality and compliance with safety and operational protocols
Kids Club & Nestopia Trainee at Shangri-la Rasa Sentosa (2025-09 – 2026-02)
Awarded Certificate of Completion for Shangri-La Internship Programme
- Supervised children in drop-off and parent-accompanied zones, ensuring safety and positive guest experience
- Handled cashiering and guest enquiries, including payment processing and service recovery situations
- Supported daily operations through manpower allocation, crowd control, and coordination across activity zones
- Designed and facilitated interactive games and activities, ensuring engagement and safety for children
- Collaborated with cross-functional teams (housekeeping, security, engineering) to maintain smooth operations
- Responded to operational challenges in real-time, adapting to crowd fluctuations and service demands
- Ensured compliance with operational and safety protocols in a high-responsibility environment
Retail Assistant at Slime It! (2024-07 – 2025-08)
- Handle cashiering duties, including processing payments and providing excellent customer service
- Guide children and adults step-by-step through slime-making sessions with patience and enthusiasm
- Assist in hosting birthday parties by engaging children in interactive games, facilitating slime-making sessions, and helping parents set up decorations
- Provide friendly and engaging customer service, ensuring a positive experience for children and parents
- Collaborate with colleagues to efficiently run events and retail operations
- Maintain a clean and safe workspace, ensuring slime-making areas are properly sanitized and organized
Event Experience Crew at Lucid Experiences Pte Ltd (2023-07 – 2024-02)
- Welcome and register attendees to create a positive atmosphere and ensuring smooth event operations
- Provide assistance with any registration-related inquiries to reduce confusion and ensuring a smoother event flow
- Assisted in the setup and teardown of equipment, signage, and registration stations
- Operated cash registers and processed transactions for merchandise and ticketing purchases, ensuring that attendees can easily purchase merchandise and tickets
- Collaborated with team members to troubleshoot issues and resolve challenges as arosed during the event, maintaining smooth operation of the event and providing a positive experience for attendees
- Proactively helped customers to take photographs, enhancing experience of attendees by capturing memorable moments
