Burhan Bee

I am a flexible and experienced Customer Service Representative with excellent time management skills. I am a good communicator with proven inter personal skills and am used to working in a team whilst also being capable of using own initiative. I am skilled In dealing with problems in a resourceful manner and negotiating to achieve beneficial agreement. I am always enthusiastic to learn and undertake new challenges.

Customer Service Representative - STARHUB

Aegis Bpo - ARA DAMANSARA

• Suggest solutions when a product malfunctions and attend with mobile troubleshooting
• Work with customer service manager to ensure proper customer service is being delivered Practice customers satisfaction
• Familiarity with CRM systems and practice to search customer records Opens customer accounts by recording account information Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

 Reason for Leaving: End of Contract

EDUCATION

July 2015

Bachelor of Honor Human Resource Development

( UNIVERSITI MALAYSIA SARAWAK)

Dec 2011

STPM

Sekolah Menengah Kebangsaan Kuala Kubu Bharu

2009

SMK AMPANG PECAH – O Level