Global Commercial Engagement Lead at Northstar Leadership (2024-09 – Present)
- Lead regional and global continuous improvement engagements, aligning Lean, Business Agility, and OKR-based operating models to executive strategy across operations and commercial functions on a global footprint.
- Serve as senior advisor to executive teams, strengthening governance, KPI management, and decision-making in complex matrix organizations.
- Facilitate enterprise problem-solving, operating model design, and cross-regional best practice sharing.
- Advised global organizations on operating model design, execution discipline, governance, and OKR adoption across customer-facing and commercial functions.
Global Business Coach (JAPAC Region Commercial Teams) at Roche Diagnostics (2020-10 – 2024-09)
- Led end-to-end commercial transformation across 16 countries, deploying business system practices to strengthen execution, prioritization, and performance management.
- Built capability across JAPAC commercial teams by embedding Lean-Agile ways of working, leadership routines, and a stronger culture of continuous improvement.
- Served as trusted advisor to senior leaders across Diagnostics and Pharma, coaching strategy deployment, prioritization, leadership development, and decision-making in a complex global matrix organization.
- Designed and deployed Business Agility operating models across JAPAC commercial teams, contributing to a 12% sales uplift in 2023 through stronger execution and customer focus.
Head of Operational Excellence at Roche Singapore Technical Operations (Biopharmaceuticals MFG) (2017-07 – 2020-10)
- Owned site and network deployment of Roche's TPS-style Lean Production System (PT Lean), leading operational excellence across manufacturing, quality, supply chain, MSAT, and engineering.
- Established Lean governance, KPI dashboards, leader standard work, and sustainment routines to improve execution discipline and performance visibility.
- Led Kaizen events, transformation workshops, and cross-functional problem solving across manufacturing, quality, supply chain, MSAT and engineering to improve productivity, quality, and cost performance.
- Delivered USD $4.2M in annual savings through sustained Lean Production System deployment and Kaizens across manufacturing, quality, supply chain, and engineering.
- Redesigned team structures and decision rights, reducing non-value-added meetings by 50% and strengthening accountability at all operational levels.
Head of Business Excellence at Roche Singapore Technical Operations (Biopharmaceuticals MFG) (2016-07 – 2017-07)
- Raised site employee engagement from 48% to 73% as measured by global HR employee survey.
- Led business excellence, supply chain excellence, and operational excellence teams at site level, including GMP training, Lean Six Sigma deployment, Oliver Wight Certification and problem-solving capability building.
- Served as a corporate ambassador for Roche's global Lean Production System rollout.
Head of Innovation, Quality & Productivity at Novartis Singapore Pharmaceutical Manufacturing (2012-01 – 2016-07)
- Owned site and network deployment of Novartis' TPS-style Lean Production System (IQP), leading operational excellence across manufacturing, quality, supply chain, MSAT, and engineering.
- Led strategic initiatives in automation, digital transformation, cost reduction, and sustainability for pharmaceutical manufacturing operations.
- Delivered more than USD $25M in operational cost savings through continuous improvement projects.
- Reduced drug substance production cost per batch from USD $37K to USD $31K.
- Improved lab testing throughput by 30% and manufacturing lead time from 28 days to 15 days.
Head of Operational Excellence at Novartis, Ciba-Vision (2009-03 – 2012-01)
- Architect and project leader for "Closer to the Customer," a TPS-style Lean transformation model in a regulated medical devices environment.
- Designed and implemented a Lean manufacturing system for a USD $300M site with 500+ employees.
- Productivity improved by 7% per employee and yield by 10% between 2009 and 2011.
- Led 20+ Kaizen events in an FDA-regulated manufacturing site.
Continuous Operations Improvement Manager at Watlow Electric Company (2007-06 – 2008-12)
- Site leader for the Watlow Way, a global DBS-style Lean manufacturing system.
- Increased monthly sales per FTE from USD $146K to USD $183K following Kaizen deployment.
Value Stream Manager at Crane Co. (2005-04 – 2007-06)
- Operational Manager within an industrial component manufacturing organization transforming operations through a DBS-style Lean manufacturing system.
- Increased sales by 10% through application of Lean concepts and techniques.
Operations Area Manager at Collins & Aikman
Earlier role building foundational expertise in operations leadership, Lean, and continuous improvement.
Continuous Improvement Coordinator at U.S. Tsubaki
Earlier role building foundational expertise in operations leadership, Lean, and continuous improvement.
