Cindy Toh

I have growth mindset and believe that every challenge is an opportunity to develop new skills and knowledge.

Workplace Experience Event Coordinator cum Facilities Coordinator - CBRE GWS PTE. LTD. @ Apple South Asia AMK 1 - Singapore

(2024-05)

Coordinate and support the planning, execution, and management of corporate events, meetings, and workplace activities within the office environment.

• Ensure event setups and breakdowns are completed efficiently and in accordance with client and stakeholder requirements.
• Monitor event success by ensuring objectives, attendee satisfaction, engagement levels, and operational requirements are achieved.
• Develop detailed floor plans and seating layouts for clients and stakeholders, ensuring optimal space utilization and event flow.
• Communicate seating arrangements and event requirements to operational teams to facilitate accurate setup execution.
• Maintain and update event records, including Event Trackers and Event Room Booking schedules, based on client and stakeholder requests received via email.
• Liaise with handymen, vendors, and internal teams to ensure seamless event planning and execution.
• Coordinate on-site event setup and teardown activities, including furniture arrangement, decor placement, signage installation, and equipment configuration.
• Work closely with AV technicians to ensure audio-visual equipment, lighting systems, and other technical requirements are properly installed and operational.
• Work closely with Maintenance Technicians to monitor air conditioning systems, ensuring comfortable temperature levels for all event attendees.
• Ensure event spaces comply with layout specifications and workplace safety standards.
• Collaborate with internal stakeholders to understand event objectives and setup requirements, ensuring successful delivery.
• Support vendors and business partners on event days by facilitating access arrangements, setup coordination, and operational needs.
• Coordinate graphic refresh projects across office locations, including handyman installation scheduling, and stakeholder review updates through Keynote presentations.
• Manage internal business unit relocation and workplace move projects by coordinating with vendors and client-side Move Champions to ensure smooth and successful transitions.
• Conducted regular floor inspections, including meeting rooms, collaboration spaces, pantries, and shared work areas, ensuring cleanliness, tidiness, and operational readiness.
• Identified and reported furniture, fixture, and equipment defects to the Facilities manager and stakeholder.

Workplace Experience – Community Host - CBRE GWS PTE. LTD. @ Standard Chartered Bank (Changi Business Park site office) - Singapore

(2023-04 - 2024-04)

Delivered exceptional workplace experience services by engaging employees, providing end-user support, and serving as the first point of contact for workplace-related assistance.

• Conducted regular floor inspections, including meeting rooms, collaboration spaces, pantries, and shared work areas, ensuring cleanliness, tidiness, and operational readiness.
• Identified and reported furniture, fixture, and equipment defects to Facilities Management and stakeholders for timely resolution.
• Maintained inventory levels of stationery, printer toner, pantry supplies, and workplace essentials across assigned floors.
• Managed the replenishment and maintenance of pantry consumables and Common Man Coffee machines, ensuring adequate supplies of coffee beans, milk, cleanliness, and operational functionality.
• Monitored workplace notices and posters to ensure only current and approved communications were displayed.
• Enforced workplace policies by identifying unauthorized appliances and escalating concerns when required.
• Ensured workplace health, safety, and compliance standards were maintained by internal teams and third-party service providers.
• Performed workplace administration tasks, including locker audits, locker resets, signage preparation and installation, and meeting room layout reconfigurations.
• Completed daily workplace inspections and weekly refrigerator-clearing reports, maintaining accurate records through the Smartsheet application.
• Provided cross-floor support by covering colleagues' responsibilities during periods of absence to ensure uninterrupted service delivery.
• Performed monthly inspections of first aid boxes, ensuring adequate stock levels and monitoring expiry dates of medical supplies.
• Escorted vendors and contractors when required, ensuring compliance with site security and safety requirements.
• Coordinated the distribution of coffee beans across multiple office levels to support pantry operations.
• Worked closely with Facilities and Maintenance Technicians to address workplace issues and ensure all building systems and amenities remained operational and effective for employees.
• Conducted site walks with the Community Coordinator to identify health and safety concerns, workplace defects, and cleanliness issues, coordinating corrective actions with technicians and cleaning teams.
• Raised and tracked service requests through Maximo and the CBRE Service Request App for cleanliness, maintenance defects, and facility issues, ensuring timely resolution and closure within service-level targets.

Facility management (FM) - Helpdesk (Administrative Assistant) - CBRE GWS PTE. LTD. @ Agilent Technologies Singapore (Yishun Site office) - Singapore

(2019-10 - 2023-04)

• Served as the primary point of contact for facility-related enquiries, responding promptly via phone calls, email, Webex, and team chat platforms.
• Coordinated with Shift Technicians and maintenance teams to report, track, and resolve facility defects and user feedback issues.
• Managed meeting room bookings and utilization, ensuring facilities, equipment, amenities, and furnishings were maintained in good working condition.
• Collaborated with the Soft Services Manager and Technicians to coordinate meeting room and event venue setups, turnovers, and post-event restoration activities.
• Received and processed work order requests submitted through forms, phone calls, and service channels, ensuring proper approval and assignment workflows.
• Generated and managed Service Requests (SR), Proactive Activities (PA), and Preventive Maintenance (PM) work orders through the Maximo Facilities Management Platform (FMP).
• Printed, distributed, and tracked work orders, coordinating with technicians and engineers to ensure timely completion and closure.
• Raised, monitored, and closed service requests related to cleanliness, maintenance defects, and facility issues within established service level agreements (SLAs).
• Utilized the CBRE Service Request App and Maximo system to track service performance and rate completed services.
• Prepared and generated monthly operational and performance reports for the Facility Manager.
• Coordinated the issuance, collection, and inventory management of IP phones for new employees and terminated users.
• Provided administrative support to the Workplace Services Associate Vice President, including calendar management, meeting scheduling, and appointment coordination.
• Assisted the Finance team with Purchase Order (PO) creation and processing through the MyBuy procurement system.
• Maintained facility records, service documentation, and work order databases to ensure accuracy and compliance.
• Coordinated with multiple stakeholders, including employees, vendors, technicians, engineers, and management teams, to support smooth facility operations and service delivery.
• Supported workplace events and operational activities by coordinating facility requirements and ensuring meeting spaces were prepared according to user needs.

Customer Service Officer (Beauty Department) - Jean Yip Group Pte Ltd - Singapore

(2018-03 - 2019-10)

• Scheduled appointments for existing customers for facial treatments, Slimming service and other beauty-related services.
• Coordinated and managed appointment bookings for both new and existing customers, ensuring optimal scheduling and resource utilization.
• Followed up with customers through phone calls and text messages to confirm appointments and improve attendance rates.
• Delivered excellent customer service through phone, email, and walk-in interactions, addressing enquiries and providing accurate information.
• Processed sales transactions, entered product information into the system, generated invoices, and collected payments.
• Assessed customer needs and recommended appropriate services while ensuring a positive customer experience.
• Handled customer enquiries, feedback, and complaints professionally through calls, emails, and in-person interactions.
• Sent appointment reminders to new and existing customers via phone calls and SMS to enhance customer engagement and attendance.
• Built and maintained strong customer relationships through effective communication and personalized service.
• Achieved individual performance targets and call handling objectives while maintaining high service standards.
• Generated monthly reports on new customer leads and appointment attendance rates for management review.
• Liaised closely with Branch Managers to monitor customer turnout and support business performance goals.

'N' Level - Presbyterian High School (2008)

PSLE - Jing Shan Primary School (2004)