Claudia Choo

To build a progressive career in the insurance industry by leveraging my experience in property and casualty claims, loss adjusting, and insurance administration. I aim to further develop my technical knowledge, claims handling and client management skills while contributing effectively to the organization and taking on greater responsibilities as I grow professionally.

LOSS ADJUSTER (PROPERTY & CASUALTY) - FortisCor Adjusters Pte Ltd

(2025-09)

• Conduct site attendances and investigation property and casualty claims to establish the circumstances, cause and extent of loss or damage
• Liaise with insurers, insured, brokers, contractors, third parties and other relevant parties throughout the claim’s investigation process.
• Review policy coverage, applicable terms, conditions, exclusions and excesses in assessing policy liability.
• Verify the extent of damage through site investigations, photographs, supporting documents, repair quotations and other relevant evidence.
• Assess claimed amounts and prepare loss adjustment calculations, including consideration of depreciation, betterment underinsurance and other applicable adjustments.
• Prepare preliminary, interim and final adjustment reports outlining the circumstances of loss, findings, policy consideration, quantum and recommendations.
• Follow up on outstanding information and documentation required to progress and finalize claims and provide updates to Insurers on claim developments.

PAYROLL ASSISTANT EXCECUTIVE (FULL-TIME) - Adecco Personnel Pte Ltd

(2025-01 - 2025-08)

• Assisted with monthly payroll processing and ensured accurate and timely salary disbursement.
• Verified employees’ attendance, overtime, leave records and payroll-related information.
• Assisted in handling CPF contributions, tax-related matters and other statutory payroll requirements.
• Maintained and updated employee payroll records and personal information.
• Responded to employees’ payroll and salary-related enquiries and assisted with issue resolution.
• Prepared payroll reports and supported the team in payroll reconciliation and administrative duties.
• Liaised with internal teams and relevant parties to resolve payroll discrepancies and ensure accurate processing.

ADMIN EXECUTIVE (FULL-TIME) - IMPACT ANALYSIS EVALUATION CENTRE

(2023-01 - 2024-06)

• Coordinated vehicle assessments and inspections between clients, assessors and workshop teams.
• Served as the first point of contact for inspection bookings, client enquiries, appointment confirmations and follow-ups.
• Liaised with brokers, insurers and repair centres to coordinate inspections, communicate findings and obtain required documentation.
• Handled post-inspection invoicing and billing, coordinated payments and maintained accurate records.
• Monitored equipment maintenance and coordinated timely calibration and servicing with technical vendors.
• Prepared client correspondence, including inspection confirmations, status updates and follow-up communications.
• Assisted assessors in identifying visible vehicle damage from inspection photographs to support accurate report preparation.

TELEMARKETING EXECUTIVE (INTERNSHIP) - AIA

(2018-10 - 2019-03)

• Conducted outbound calls to potential customers from provided leads and handled customer objections professionally.
• Maintained call and customer records and scheduled appointments.

DIPLOMA IN MANAGEMENT STUDIES - Singapore Institute of Management (2020 - 2021)

HIGHER NITEC IN SERVICE MANAGEMENT - Institute of Technical Education (West) (2017 - 2019)

N(A) LEVELS & O LEVELS (Chinese) - Xinmin Secondary School (2013 - 2016)