Claudia Lai

Founder and CEO | Silver Online Service (SOS) Social Enterprise Mar 21 - current

Initiated and scaled a social enterprise start-up, advancing from CMO to CEO within two years, backed unanimously by the board.
Spearheaded the design and launch of a mobile app making tech accessibility for the elderly.
Validated user requirements through iterative testing and sizing of viable markets with strategic pitches to investors.
Oversaw a budget of $61,000, strategically directing teams across marketing, product development, and cybersecurity.
Advanced public engagement and awareness of elderly issues, amplifying stakeholder support and community outreach.
Implemented advanced analytics to refine business models across B2B and B2C channels, optimizing product market fit (PMF).

AI Research Scholar and Intern | Mitacs Globalink Research Award (GRA) ’23 Jun 23 - Aug 23

Subsidized by the Mitacs national organization to conduct research in AI global hub Montreal, Quebec, Canada.
Explored Natural Language Processing (NLP) models for sound synthesis and created an AI synthesiser add-on component.
Investigated hardware AI modules in music synthesisers, conducted experiments and ran AI models on the NVIDIA Jetson Nano.
Investigated software AI generative models, and deep learning architectures.
Tailored AI-generated compositions with a sensitivity to cultural diversity using Python and deep learning frameworks.

Solutions Architect Intern | Aceplp.com Pte Ltd Jan 23 - May 23

Supported managers in creating business solutions sustained by digital workflows and platforms to meet clients’ needs.
Analyzed user interviews and pitched sales based on market research on Building Information Modelling (BIM) software.
Conducted indirect market analysis through product research on competitor BIM technologies and Government Grants available.
Conducted direct market analysis, reiterating the customer pitch deck to make it convincing, translated in doubled turnovers.

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