Craig Esven Lochhead

Quality and operations professional with over nine years' experience in the built environment. Proven track record leading ISO 9001 and ISO 14001 certification programmes, managing external audits with zero nonconformities, and driving practice-wide continual improvement through robust documentation, system upgrades and cross-team coordination. Experienced in risk management, business continuity planning and embedding compliance culture across design and administrative teams.

Educated in Australia and Malaysia and professionally based in the UK, I adapt comfortably to diverse working environments.

Quality Manager at Eric Parry Architects (2019-07 – 2025-07)

Led the quality and environmental management function for a leading London architectural practice.

• Managed four consecutive ISO 9001 external audits with no major or minor nonconformities and spearheaded the practice's successful ISO 14001 certification
• Championed a major Deltek PIM enhancement programme, improving practice-wide workflow visibility and resource management
• Oversaw ISO 9001 and ISO 14001 certification; conducted internal audits and continually reviewed quality and environmental management systems
• Led the successful introduction of ISO 19650, coordinating across the practice to ensure system understanding and compliance readiness
• Managed a team of project administrators, ensuring quality-assured project documentation and verified records
• Audited RIBA quality plans; used structured data to assess performance, identify delivery risks and drive process improvements
• Project-managed enhancements to Deltek PIM, streamlining workflows, resource management and database coordination; served as firmwide champion, delivering training and user support
• Identified and managed practice-wide risks and opportunities, supporting operational reviews with senior management
• Led development and rollout of the Business Continuity & Disaster Recovery Plan, defining activation criteria, escalation processes and recovery procedures; supported annual testing and post-incident reviews
• Conducted compliance monitoring and aspect–impact risk assessments
• Investigated nonconformities, performed root cause analysis and implemented corrective actions
• Established, monitored and reviewed quality and environmental objectives aligned with practice goals
• Coordinated communication between administrative, design and technical staff to ensure consistency across all projects

Project Delivery Coordinator at Hawkins\Brown (2019-03 – 2019-07)

• Coordinated quality assurance efforts and managed day-to-day ISO 9001 and ISO 14001 certification processes
• Managed project programming, coordination and progress reporting to ensure consistent deadline delivery
• Implemented document control procedures; checked documents for defects and provided training and oversight to project teams
• Developed and maintained project filing and reporting systems using Newforma for efficient organisation and management

Project Administrator at Eric Parry Architects (2015-12 – 2019-03)

Provided administrative support across multiple concurrent projects, progressing from a portfolio of four smaller projects to administering the practice's largest team of 20 staff.

• Managed document control, drawing logs and workflow spreadsheets using internal systems
• Prepared and issued documents via common data environments; monitored and published team inboxes
• Arranged meetings, managed diaries and assisted with project quality control and administrative tasks

Product Delivery Centre – Service Quality Technician at Schlumberger, Drilling & Measurements / Data Consulting Services (2009-11 – 2013-09)

• Managed and prioritised datasets, tracked data delivery and conducted quality checks on final deliverables
• Liaised with international clients and project managers; provided general administrative support

Bachelor of Psychological Science in Psychological Science – Griffith University (2005 – 2009)

A-Levels – Kuala Lumpur Alice Smith School (2000 – 2004)