Dominic Chong

A professional hotelier equipped with VIP/Butler Service, F&B, and Front Office experience.

• Oversee and manage daily operations of the Front Desk, Butler and Concierge department.
• Personally greet and bid farewell to VIP guests upon their arrival and departure.
• Conduct surprise audit to ensure compliance with brand standards for service quality and room conditions
• Collaborate closely with the Housekeeping and Engineering departments to create a monthly room maintenance plan.
• Develop a comprehensive weekly training plan spanning all three departments.
• Investigate and execute action plans based on guest feedback to enhance their experience.
• Address and resolve guest complaints that have been escalated to higher management.
• Formulate a purchase plan that align with operations requirements, guest satisfaction, and budget constraints.
• Administer disciplinary and corrective actions in response to employee misconduct, policy violations, or subpar performance.
• Implemented the role of a Lobby Ambassador to enhance the overall guest experience.
• Demonstrated remarkable progress by elevating the mystery audit score from 60 to an impressive 90 percent.
• Awarded Traveler’s Choice Best of the Best Award for 2023 on TripAdvisor for Equarius Hotel and Villas

YTL INTERNATIONAL COLLEGE OF HOTEL MANAGEMENT Apr 2009 - Nov 2011

Advance Diploma in Hotel Management (Sep 2011 – Nov 2011)

Diploma in Hotel Management (Apr 2009 – Sep 2011)