Dragon Slayer

Data Analyst with 3+ years of experience in business analytics, CRM reporting, and actionable insight development. Proficient in data analysis, campaign performance tracking, and KPI reporting. Demonstrated analytical skills and effective communication with stakeholders. Surpassed enrolment targets by 20% through targeted recommendations and structured follow-up. Contributed to an AI care-coordination platform deployed across 10 towns, focusing on translating insights into measurable outcomes.

Family Caregiver, Career Break - Self - Singapore

(2026-02 - 2026-05)

• Coordinated daily schedules and appointments to ensure reliable follow-through and maintain continuity in a dynamic environment.
• Managed family needs proactively, adapting to changing priorities to minimize disruptions and uphold routines.

Junior Course Consultant - Vertical Institute

(2025-11 - 2026-01)

• Analyzed CRM data to identify customer behavior patterns and conversion trends, providing actionable insights that informed enrollment strategies.
• Built KPI reports to monitor campaign performance and track enrollment progress, enhancing visibility for stakeholders.
• Exceeded enrollment targets by 20% through targeted recommendations and structured follow-up initiatives.

Business Development Executive - EP Education

(2024-08 - 2025-06)

• Analyzed lead conversion rates to identify funnel bottlenecks, enhancing pipeline visibility for informed business decisions.
• Transformed and documented business workflows to improve operational consistency across teams.
• Produced structured stakeholder reports from market research findings to support growth planning.
• Coordinated with sales, marketing, and operations teams to align priorities with execution needs.

Relationship Consultant - Singlife with Aviva

(2023-05 - 2024-07)

• Analyzed conversion metrics to enhance targeted prospecting strategies, resulting in improved client engagement and response rates.
• Prepared client-focused reports that facilitated informed financial decisions and strengthened stakeholder discussions.
• Maintained accurate CRM records to ensure service continuity and enhance follow-up visibility for client interactions.

Master Trainer - Graphite Academy

(2016-01 - 2022-12)

• Designed and delivered training programmes for MOE schools (ages 10–16), enhancing communication and facilitation skills among educators and students.
• Presented programme insights to diverse audiences at the National Library Board, effectively translating complex concepts for non-technical stakeholders.

Bachelor of Science - Business Analytics - Singapore University of Social Sciences (SUSS)

Diploma - Legal Executive Studies - Temasek Polytechnic (2019-01 - 2021-12)