Dylan Chai

Enterprise cloud-sales professional with 12 years of experience spanning engineering, commercial operations, and quota-carrying technology sales. Brings 4+ years selling cloud and infrastructure solutions across APAC, with success in strategic-account expansion, new-logo acquisition, executive engagement, and complex buying cycles. Achieved 109% of quota against an SGD 120K annual recurring-revenue target while managing opportunities from SGD 3K to SGD 20K+ MRR.

Skilled in MEDDICC, SPIN, account planning, forecasting, and technical value selling across cloud, compute, data-centre, and AI infrastructure.

Account Manager - Leaseweb Asia Pacific Pte Ltd - APAC

(2025-04)

Own a portfolio of strategic enterprise customers across APAC, driving revenue growth, retention, and account expansion through consultative cloud-infrastructure solutions.

• Exceeded annual quota at 109% against a SGD 120K MRR target; lead opportunities from SGD 3K to SGD 100K+ MRR from discovery through negotiation and close.
• Drove 15% growth across net-new and existing revenue within the assigned portfolio; strategic account plans generated 18% growth across priority accounts.
• Use segmentation, buying-intent signals, and whitespace analysis to increase pipeline coverage by 20%; engage CTOs, infrastructure leaders, procurement, and business owners.
• Leveraged Apollo's AI-powered sales intelligence, intent signals, and LinkedIn Sales Navigator to identify and prioritise high-intent prospects, personalise outreach, and improve qualified-lead conversion by 35% while reducing average sales-cycle time by 20%.
• Maintain 80–90% renewal rates through executive engagement and value realisation; mentor junior sellers and support onboarding.

Senior Inside Sales Representative - Leaseweb Asia Pacific Pte Ltd - APAC

(2023-01 - 2025-03)

Managed full sales cycles for cloud-infrastructure solutions across APAC; generated SGD 20K in quarterly new revenue and account uplift through proactive prospecting and inbound conversion.

• Expanded revenue in existing accounts by 22% through proactive relationship management and upselling; generated new business opportunities and expanded existing accounts, contributing to 16% profitable-revenue growth.
• Partnered with Sales Engineers and Customer Success teams to develop workload-aligned infrastructure solutions and business cases.
• Strengthened retention by 9% through solution alternatives and customer engagement; maintained accurate forecasting and pipeline hygiene in SAP CRM.

Inside Sales Representative - Leaseweb Asia Pacific Pte Ltd - APAC

(2022-01 - 2022-12)

Managed inbound and first-line leads from online chat, email, customer service, and sales support, increasing inbound-lead conversion by 41% and contributing to 10% pipeline growth.

• Sold bare metal, public/private cloud, NVIDIA GPU infrastructure, CDN, colocation, backup, disaster recovery, VMware, Kubernetes, object storage, and hosting.
• Improved online sales by 36% through website sales and pricing optimisation using historical trends and forecasts; achieved 84% NPS through pre- and post-sales support.
• Recognised as Employee of the Half Year (2022) for commercial performance and contribution.

Inside Sales / Sales Support - CTC Global Pte Ltd

(2020-11 - 2021-12)

Supported four key accounts with transactions up to SGD 20M annually; partnered with Account Managers, vendors, and buyers to execute quotes, bid specifications, credit-term discussions, and order fulfilment.

• Negotiated pricing, sales terms, and service agreements, contributing average cost reductions of 5–10%; expedited orders through vendor and manufacturer coordination.

Business Coordinator / Support Specialist - CTC Global Pte Ltd

(2018-01 - 2020-11)

Provided end-to-end sales support across five portfolios with transactions up to SGD 25M annually, from order confirmation and SAP booking through invoicing and delivery coordination.

• Collaborated with credit control and internal stakeholders to reduce overdue invoices to under 11%; supported project budgeting, vendors, and customer troubleshooting.
• Received Managing Director recognition in Q1 2019 for contribution and performance.

Project Engineer - Fine Sheet Metal Technologies Pte Ltd

(2014-08 - 2016-06)

Led four manufacturing projects valued at up to SGD 3.6M annually, coordinating logistics, finance, engineering, production, subcontractors, and customers.

• Improved product lead time by 15%, lowered production costs by 2% through supplier negotiation, and achieved 86% customer satisfaction.
• Prepared monthly project status reports for the CEO and management team, strengthening executive communication and delivery governance.

Bachelor of Science (Honours) - Management - Kaplan Higher Education Academy / University College Dublin, Ireland (2012-01 - 2014-01)

Diploma - Manufacturing Engineering - Nanyang Polytechnic, Singapore (2007-01 - 2010-01)