Account Manager at Leaseweb Asia Pacific Pte Ltd (2025-04 – Present)
Own end-to-end sales execution across APAC, building territory account plans and closing new business to drive sustained revenue growth.
- Delivered 109% of quota in APAC by managing full sales cycle execution and proactive account expansion across enterprise and hosting-segment clients.
- Closed new-business deals averaging SGD 10K MRR by leading prospecting, negotiation, and contract finalization through to signature.
- Built territory account plans across APAC segments, layering account tiering and pipeline coverage methodology to drive 18% growth and deepen market penetration.
- Strengthened client retention and satisfaction by acting as the trusted advisor on infrastructure resilience strategy, identifying and closing new business opportunities.
- Tracked competitive and market intelligence on an ongoing basis to surface emerging opportunities, feeding directly into territory and account planning cycles.
Senior Inside Sales Representative at Leaseweb Asia Pacific Pte Ltd (2023-01 – 2025-03)
- Generated SGD 20K in new quarterly sales by sourcing opportunities through proactive lead generation and inbound inquiry conversion.
- Grew existing account revenue 22% through structured relationship management and upsell execution.
- Expanded pipeline coverage and closed 16% incremental revenue growth across the existing book by proactively engaging accounts and surfacing new business opportunities.
- Lifted customer retention 9% by positioning product differentiators and alternative solutions against competitor offers in renewal conversations.
Inside Sales Representative at Leaseweb Asia Pacific Pte Ltd (2022-01 – 2022-12)
Recognized as "Employee of the Half Year" in 2022.
- Managed all inbound leads from chat, email, customer service, and first-line inquiries, driving a 41% increase in conversion rate.
- Qualified high-potential leads for the account manager sales team, contributing to 10% growth in sales pipeline.
- Optimized website sales pricing strategy based on historical trends and sales forecasts, improving online sales by 36%.
- Delivered pre- and post-sales support to prospects and customers, sustaining an 84% Net Promoter Score.
Indoor Sales / Support at CTC Global Pte Ltd (2020-11 – 2021-12)
Supported 4 key accounts with transactions up to SGD $20 million per annum.
- Partnered with Account Managers to build and maintain relationships with vendors and buyers.
- Applied product knowledge to provide customer service and increase sales.
- Processed and expedited orders by following up with vendors and manufacturers.
- Generated quotations and led credit terms discussion and bid specifications.
- Negotiated pricing, terms of sale, and service agreements, achieving an average 5-10% cost reduction.
Business Coordinator / Support Specialist at CTC Global Pte Ltd (2018-01 – 2020-11)
Supported 5 portfolios with transactions up to SGD $25 million per annum; recognized by Managing Director in Q1 2019.
- Maintained detailed records of opportunities and existing orders.
- Owned end-to-end sales support from order confirmation through SAP booking and invoicing.
- Advised the Sales team on administrative and operational matters to achieve target.
- Liaised with third-party contractors and vendors to ensure timely delivery of hardware, software, and project services.
- Partnered with the Credit Controller and internal stakeholders to reduce overdue invoices to under 11%.
- Supported the Project Manager on budget allocation and planning to prevent budget deficits across all projects.
- Provided troubleshooting guidance and resolved customer queries.
Project Engineer at Fine Sheet Metal Technologies Pte Ltd (2014-08 – 2016-06)
- Led 4 manufacturing projects valued at up to SGD $3.6 million per annum.
- Partnered with Logistics, Finance, Engineering, and Production teams to improve product lead time by 15%.
- Liaised with subcontractors, vendors, and customers on project delivery schedules and after-sales service.
- Achieved an 86% customer satisfaction rate within the company.
- Led procurement and negotiation of standard parts with suppliers, lowering production cost by 2%.
- Prepared monthly project status reports for the CEO and management team.
- Served as a key member of the Social Committee, organizing company events including Dinner and Dance, and Christmas and Chinese New Year celebrations.
