Executive |Central Provident Funds Board
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I am a highly motivated Business student seeking to utilise my strong analytical skills, initiative, and commitment to client service. Proven ability to identify process improvements, build relationships, and exceed expectations.
Central Provident Fund Board August 2023-present
Executive (Collection Service Department)
● Analysed and identified the reasons for monthly incoming cheques from members to support the cessation of cheques. Ensured that members are able to use PayNow as the main payment model: Efforts have resulted in a 57% decrease in cheque for voluntary contribution.
● Supported the upgrading of the Customer Relationship Management System (Next-Gen Integrated Customer Ecosystem-NICE 2.0)(Knowledge gathering/management & UAT)
● Managed members’ online enquiries and challenging appeals daily.
● Ensured all voluntary top-ups by members daily are credited into their CPF Accounts.
Recruit Express May 2021- September 2021
● Managed the update of personnel and payroll records for over 300 staff with Microsoft Excel
● Verified time sheets and attendance records, ensuring accuracy and resolving any discrepancies
● Addressed employees’ inquiries regarding payroll, resolving any issues or discrepancies.
Autism Resource Centre December 2020- May 2021
Teacher Aide (Youth for Autism Internship)
● Taught and mentored students on the spectrum as a class.
Prepared, developed and delivered appropriate Individualised Educational Plans
● Assisted parents with understanding and supporting educational objectives, learning expectations and behavioural standards
Association of women for Action and Research August 2020-December2020
Human Resource & Secretariat Intern
● Spearheaded and published AWARE’s monthly newsletter
● Executed full spectrum of HR from recruitment & onboarding, training to offboarding
● Led a team of over 8 interns from cross-functional teams to organise events for AWARE’s donors, volunteers and members The Estée Lauder Companies Inc (Jo Malone London) November 2017-February 2018 Sales Associate
● Provide excellent customer service to all customers and manage customer inquiries in a professional manner.
● Collaborated with the store management team to implement seasonal and promotional changes, ensuring a dynamic and engaging shopping environment, achieving a 15% increase in sales.
Singapore University of Social Sciences Jan 2024-2027 (Expected) Bachelor of Science in Business
