Section Operation Manager - OH!SOME
(2026-02)
Leading high-performance teams to optimize inventory flow, elevate customer experience, and execute data-driven floor strategies
- Empowering Teams: Managed a large-scale retail section, focused on staff development, training, and retention to maintain a motivated and knowledgeable workforce
- Customer-Centric Operations: Engineered a premium shopping experience by ensuring visual merchandising excellence and rapid response to customer trends
- Bridge Leadership: Acted as a liaison between floor staff and upper management to implement regional strategies and operational updates effectively
- Operational Integrity: Managed complex scheduling, inventory audits, and safety compliance to ensure a safe and efficient workplace
Senior Stockroom Responsible - OH!SOME
(2025-10 - 2026-02)
Directed inventory and warehouse operations to maximize stock accuracy, storage efficiency, and floor availability
- Inventory Oversight: Managed the full inventory lifecycle — goods receiving, storage, and dispatching to the sales floor
- Goods Receiving: Conducted meticulous quality control (QC) and quantity verification of all incoming shipments, ensuring accurate system data entry
- Warehouse Organization: Designed and maintained an efficient stockroom layout using FIFO, reducing stock retrieval time for the sales team
- Stock Opname (SO): Led and executed accurate daily/weekly/monthly physical stock count procedures
- Reporting: Generated weekly/monthly reports on stock movement, min/max stock levels, and slow-moving item analysis for management review
Senior Cash Office Responsible - OH!SOME
(2024-11 - 2025-10)
Managed end-to-end store liquidity, treasury reconciliation, and comprehensive expense administration
- Managed daily cash flow and reconciliation for a high-traffic retail location
- Processed store-level accounts payable including utilities, maintenance, and operational bills
- Facilitated petty cash reimbursements; maintained precise digital and physical ledgers
- Enforced strict financial protocols and loss prevention measures within the cash office to uphold fiscal integrity
- Served as lead auditor for all store-level financial transactions to ensure full corporate compliance
Department Manager - KKV Indonesia
(2023-11 - 2024-11)
Drove operational excellence and visual storytelling across Beauty, Skincare, and F&B departments
- Multi-Category Leadership: Directed daily operations for high-traffic departments — Beauty, Skincare, Personal Care, and F&B — across thousands of SKUs
- Visual Merchandising: Executed KKV's 'lifestyle gallery' aesthetic to drive foot traffic and enhance the customer discovery journey
- Inventory & Trend Management: Oversaw stock replenishment and shelf-life monitoring for FMCG and perishable food items
- Sales Growth: Analyzed category performance data to optimize product placement and promotional strategies, consistently meeting monthly revenue targets
- Quality Control & Compliance: Enforced hygiene and safety standards for F&B while managing tester standards for Beauty and Skincare
- Team Development: Led specialized floor associates with product knowledge training to enable expert-level customer consultations
- Loss Prevention: Implemented rigorous inventory audit protocols to minimize shrinkage and maintain 100% stock accuracy
Assistant Department Manager - KKV Indonesia
(2021-10 - 2023-11)
Directed floor operations across Beauty, Skincare, Personal Care, and F&B departments
- Supervised and mentored a team of 10+ associates to consistently deliver 5-star customer service
- Oversaw complex inventory cycles including warehouse-to-shelf logistics and quality control for perishable goods
- Ensured 100% compliance with corporate SOPs, hygiene regulations, and visual merchandising standards
- Collaborated with the Department Manager to achieve monthly sales targets through strategic product placement and real-time floor adjustments
- Managed transitions between seasonal promotions and new product launches to keep F&B and Beauty sections fully stocked and trend-aligned
Store Supervisor - MAP (Rubi)
(2019-09 - 2021-10)
Led high-energy teams and optimized inventory in the fast-fashion footwear sector
- Operational Oversight: Managed daily store activities to ensure 100% compliance with MAP's global retail standards and SOPs
- Team Leadership: Led and coached a high-performing team of sales associates with focus on product knowledge and service excellence
- Inventory Control: Directed stockroom operations and inventory replenishment to ensure maximum product availability in footwear and accessories
- Visual Standards: Collaborated with visual merchandising teams to execute trend-focused floor sets aligned with Rubi's brand identity
- Performance Analysis: Monitored daily sales data to identify trends and pivot floor strategies for high-demand collections
Public Relations Executive - Start Friday
(2017-04 - 2018-11)
Managed large-scale brand initiatives across Indonesia with strategic PR and consultancy
- Strategic Brand Management: Spearheaded end-to-end branding initiatives and publicity campaigns to enhance market presence for a diverse client portfolio
- Corporate Communication: Authored high-impact press releases, feature articles, and comprehensive company profiles tailored to brand identity
- Event & Client Coordination: Orchestrated special events and strategic publicity plans while maintaining seamless stakeholder communication
- Reputation Management: Proactively maintained positive public profiles, implementing strategies to maximize favorable coverage and mitigate negative publicity
- Audience Research: Conducted in-depth demographic and retail preference analysis to align PR strategies with target consumer behavior
