Elya Asilah

Motivated and adaptable individual with experience in customer service, guest relations, retail operations, cashiering and workplace safety. Experienced in interacting with customers, handling transactions, supporting daily operations and working in fast-paced environments. A quick learner with strong communication and teamwork skills who is willing to take on new responsibilities and learn new skills.

Pool Guardian (Ongoing-Freelance) at ATELIER AQUATICS SAFETY Pte Ltd (Present)

• Monitored pool areas and maintained a safe environment for guests.
• Remained vigilant and responded appropriately to potential safety concerns.
• Monitored guest activities and ensured compliance with pool safety rules.
• Assisted in maintaining cleanliness and safety standards within the pool area.
• Communicated with guests regarding safety procedures and requirements.

Attraction Crew Photographer at Resorts World Sentosa (RWS), DEI (2025-05 – 2025-10)

• Initiated interactions with guests and provided friendly, professional customer service.
• Assisted guests with posing and provided guidance to create suitable photographs.
• Promoted and sold photographs to guests, supporting sales activities.
• Maintained a clean, organized and welcoming photo retail area.
• Handled guest enquiries and interactions in a busy attraction environment.
• Delivered a positive guest experience while maintaining service standards.

Industry Experiential Programme (Trainee) at Esteem Performance Pte Ltd (2024-01 – 2024-06)

• Assisted with vehicle check-in and check-out procedures.
• Assisted with basic vehicle servicing and maintenance tasks.
• Checked invoices and verified service-related information.
• Contacted customers regarding upcoming vehicle servicing appointments.
• Supported car washing and general workshop operations.
• Gained practical experience in customer service, administrative tasks and automotive operations.

Industry Experiential Programme (Trainee) at Mitsubishi Electric Pte Ltd (2022-05 – 2022-11)

• Learning to test electrical parts like thermostats, relays, overload protectors, defrost timers, and compressors using a multimeter.
• Reading electrical schematics and wiring diagrams to trace circuits, repair faulty wiring, and ensure correct electrical connections.
• Assisting in replacing defective components such as fan motors, start capacitors, control boards, and temperature sensors.

Social Distancing Ambassador (2021-11 – 2022-02)

• Remind people to keep a one-meter distance in queues, at hawker centers, markets, and train stations.
• Ensure that businesses and visitors follow group size limits and proper mask-wearing guidelines.
• Control entry and exit points at crowded venues and stop large group gatherings.
• Report Violations: Escalate serious rule-breaking issues to supervisors or enforcement officers

Industry Experiential Programme (In-house) at Assumption Pathway School (2021-05 – 2021-11)

• Assist in installing electrical control panels, wiring, lighting systems, and conduits based on technical blueprints.
• Perform preventive and corrective maintenance on industrial, marine, or commercial electrical equipment.
• Use diagnostic tools and multimeters to identify faulty electrical components (relays, fuses, circuit boards) and assist in equipment testing.

Stall Assistant at PSA Food Stall, Tuas Link (2023-08 – 2024-01)

• Processed customer orders and handled cashiering duties.
• Prepared and packed takeaway food orders accurately.
• Performed cleaning and stewarding duties to maintain hygiene standards.
• Supported smooth daily operations during busy periods.

Retail Assistant at Box Boss (2023-02 – 2023-07)

• Handled cashiering and customer transactions.
• Assisted customers with enquiries and provided friendly service.
• Restocked merchandise and maintained store cleanliness.
• Supported day-to-day store operations.

Workplace Literacy & Numeracy Certificate in Facilities Services in Facilities Services – Assumption Pathway School (2019 – 2022)

ITE Skills Certificate in Facilities Services in Facilities Services – Assumption Pathway School (2019 – 2022)

PSLE – Gan Eng Seng Primary, Fengshan Primary (2013 – 2018)