Supervising Manager (Operations & Sales) at Singtel Mobile Communication (2025-11 – Present)
- Led daily operations of sales promoters during high-traffic roadshows, ensuring smooth execution of SIM card promotions and customer engagement
- Trained and onboarded new staff on sales techniques, product knowledge, and customer handling
- Managed team coordination, including role delegation, shift planning, and break scheduling to optimise manpower
- Acted as the main point of contact for complex customer issues, resolving concerns professionally
- Handled administrative duties such as end-of-day reporting, stock tallying, and performance tracking
- Liaised with Singtel representatives to align on operational requirements and promotional execution
Stall Manager at Sizzle & Serve Wif Love Delights (2025-08 – 2025-11)
- Managed daily stall operations, including food ordering, inventory tracking, and stock replenishment
- Implemented SOP improvements to enhance workflow efficiency and service consistency
- Assisted in menu planning and optimisation, contributing to product and pricing decisions
- Scheduled staff shifts and coordinated manpower to ensure smooth operations
- Acted as the primary point of contact for customer service issues, resolving feedback and complaints professionally
- Ensured food quality, hygiene, and compliance with safety standards
Office of Student & Graduate Affair Intern at Republic Polytechnic (2025-03 – 2025-07)
- Served as a staff advisor to 5 student interest groups, independently guiding EXCO members in planning and executing club initiatives
- Reviewed event proposals, budgets, and approval processes, overseeing funds of up to $10,000
- Collaborated within a team of 3 staff to organise large-scale events, including MAD Festival and GLITZ, with 3,000+ attendees
- Coordinated with internal departments, 30+ vendors, and external partners to support event logistics
- Managed timelines, scheduling, and resource allocation across multiple concurrent events
- Handled conflicts between student leaders and facilitated effective resolutions
Part Time Manager at Coffee Bean & Tea Leaf Pte Ltd (2024-06 – 2025-03)
- Managed daily store operations, ensuring smooth workflow and efficient staff coordination during shifts
- Conducted hygiene and safety checks to maintain compliance with SOP and cleanliness standards
- Scheduled staff shifts and delegated tasks to optimise productivity and service quality
- Monitored inventory levels, performed stock counts, and coordinated ordering to prevent shortages
- Acted as a liaison between departments, including marketing, central kitchen, and compliance teams
- Resolved staff and customer issues, maintaining a positive and productive work environment
- Ensured accurate cash handling and end-of-day sales reconciliation
Psychology & Diabetics Nurse Intern at Raffles Hospital (2024-04 – 2024-05)
- Assisted in patient care, including medication administration and monitoring to ensure accurate treatment support
- Provided patient education on disease prevention and management to promote better health outcomes
- Recorded patient information and vital data to support accurate clinical assessments
- Built rapport with patients and families through empathetic communication and active listening
- Managed and maintained medical equipment to ensure proper functionality for clinical operations
- Supported diagnostic processes by delivering lab samples and assisting with patient evaluations
Part-Time Sandwich Artist at Subway Foods Pte Ltd (2023-06 – 2023-07)
- Prepared food items efficiently while maintaining quality and consistency in line with brand standards
- Maintained cleanliness and organisation of the workspace to ensure compliance with hygiene and safety policies
- Managed high-volume orders during peak periods, improving speed of service through effective multitasking
- Collaborated with team members to ensure smooth workflow and timely order fulfillment
- Trained new staff on food preparation processes and service standards
COVID-19 Temperature Screener at Ministry of Health (2020-12 – 2021-03)
- Conducted temperature screening and monitored visitor entry to ensure compliance with COVID-19 safety protocols
- Maintained professionalism and confidentiality when interacting with members of the public
- Supported crowd management and queue control to ensure smooth and orderly operations
- Enforced health and safety guidelines to promote a safe environment for staff and visitors
Part Time Manager at MOS Foods Pte Ltd (2019-01 – 2020-11)
- Managed daily store operations, ensuring adequate staffing and smooth workflow during shifts
- Scheduled staff shifts and coordinated manpower to maintain consistent service coverage
- Monitored inventory levels and conducted stock counts to support efficient restocking
- Ensured accurate cash handling and end-of-day sales reconciliation
- Maintained service standards and supported team members during peak periods
Pre-Trainee (Performance & Artist Development) at Stone Music Entertainment (2018-01 – 2020-02)
- Underwent intensive full-time training in singing, dancing, and performance techniques
- Adapted quickly to new choreography, vocal methods, and performance styles to improve overall execution
- Participated in structured training programmes and applied feedback from coaches to refine skills
- Developed strong discipline, resilience, and time management in a high-pressure training environment
- Collaborated with fellow trainees to achieve synchronisation and team performance standards
- Gained exposure to Korean language, culture, and professional industry expectations
