Florelyn Baptista

Dedicated Retail Supervisor with 6 years of experience in team leadership, staff development, and store management. Known for motivating teams, improving service standards, and ensuring smooth daily operations. Committed to delivering strong sales results and creating a positive customer experience.

Retail Supervisor at FASH MOB (2019-07 – Present)

Retail Supervisor overseeing day-to-day store operations and team management

• Oversee day-to-day store functions, including opening/closing procedures, cash handling, and enforcing safety regulations
• Drive team members to handle customer inquiries, and ensure high-quality service standards
• Conduct stock takes, and ensure shelves are properly merchandised to maximize sales
• Provide sales reports and implement company policies
• Oversee inventory management functions includes inventories damages, transfers and return
• Maintain store binders to ensure they are updated
• Manage stock room and the team; ensures it's efficiency and organization at all time
• Build a schedule that supports the needs of the business and sets the team up for success

Supervisor at ACE Hardware and Home Centre Maldives (2016-01 – 2017-01)

Supervisor responsible for store operations, inventory management, and customer service

• Responsible for the stores security including being a key holder
• Handle the problems and complains that the customer give and fix the problem
• Ensure that displays are well presented
• Install and dismantle fixtures, props and dress mannequins in window displays
• Oversee inventory management functions includes inventories damages, transfers and return
• Maintain store binders to ensure they are updated
• Manage stock room and the team; ensures it's efficiency and organization at all time
• Build a schedule that supports the needs of the business and sets the team up for success

Senior Sales Associate/Visual Merchandising Specialist at G2000 Apparel (S) PTE.LTD (2011-04 – 2015-03)

Senior Sales Associate and Visual Merchandising Specialist focused on customer service and store displays

• Responsible for the stores security including being a key holder
• Handle the problems and complains that the customer give and fix the problem
• Ensure that displays are well presented
• Install and dismantle fixtures, props and dress mannequins in window displays

Bachelor of Science in Business Administration - Major in International Business – International School of Asia and the Pacific (2006 – 2010)