Francis De Ramas

Hardworking, self-motivated person, with exceptional customer service experience in a range of different food establishments. Equipped with a track record of success in meeting each customer's needs and expectations in a warm, sincere, and friendly manner.

Outlet Supervisor at Supergreen (Arcade) PTE LTD (2024-08 – 2025-12)

• Managed daily operations, including stock ordering, inventory control, and supplier coordination for timely replenishment.
• Monitored product quality, presentation, and cleanliness to maintain brand standards and hygiene compliance.
• Oversaw staff scheduling and shift rotations to ensure proper coverage and efficient workflow.
• Trained, supervised, and motivated team members to deliver consistent, high-quality customer service.
• Prepared daily reports on sales and operations for the management team.

Line Cook at Supergreen (Arcade) PTE LTD (2023-10 – 2025-12)

• Prepared and assembled salads using fresh, high-quality ingredients, ensuring consistency and presentation according to menu standards.
• Cooked proteins and hot toppings to complement salads.
• Monitored food quality and freshness, ensuring all ingredients were up to standard.
• Provided excellent customer service by customizing salads based on specific requests and offering recommendations when needed.
• Manage and operate POS systems, including all card and cash transactions.

Line Cook at Out of the Bun (OOTB) (2022-10 – 2023-10)

• Responsible for food preparation, managing station workflow, and ensuring meals are delivered on time.
• Executes top quality customer service.
• Making recommendations by being familiar with the menu.
• Manage and operate POS systems, including all card and cash transactions.

Bachelor of Science in Hotel and Restaurant Management – Cayetano Arellano University (1991 – 1995)