Franklyn Jodi

Results-driven Restaurant Manager with over 21 years of progressive experience in premium hospitality and Food & Beverage operations at The American Club Singapore. Successfully promoted from Waiter to Restaurant Manager through exceptional leadership, operational excellence and commitment to delivering outstanding guest experiences. Highly experienced in restaurant operations, team leadership, inventory management, cost control, customer relationship management, event coordination and compliance with Singapore food safety regulations.

Passionate about developing high-performing teams while consistently achieving operational excellence and superior customer satisfaction.

Transportation Service Provider - Sri Theyva Enterprise (Self Employed) - Singapore, Johor, Kuala Lumpur

(2025-05)

• Manage airport transfer services across Singapore, Johor and Kuala Lumpur.
• Coordinate daily transportation bookings and customer schedules efficiently.
• Maintain excellent customer service throughout every transportation journey.
• Plan travel routes minimizing delays and improving operational efficiency.
• Ensure vehicle cleanliness before every scheduled customer transfer.
• Monitor transportation schedules ensuring punctual service delivery.
• Handle customer enquiries professionally through effective communication.

Restaurant Manager - The American Club Singapore - Singapore

(2021-10 - 2025-04)

• Managed daily restaurant operations ensuring premium guest experiences.
• Supervised front and back-of-house restaurant operations efficiently.
• Led service teams maintaining exceptional hospitality standards consistently.
• Controlled operational costs through effective inventory management.
• Monitored food quality ensuring consistent dining excellence.
• Coordinated banquet functions and high-profile member events.
• Ensured compliance with Singapore food safety regulations.

Assistant Restaurant Manager - The American Club Singapore - Singapore

(2012-12 - 2021-09)

• Assisted restaurant operations ensuring smooth daily service delivery.
• Supervised restaurant employees achieving operational performance targets.
• Coordinated manpower scheduling maximizing workforce productivity.
• Managed customer feedback improving dining satisfaction consistently.
• Maintained inventory levels reducing unnecessary operational wastage.
• Ensured compliance with hygiene and safety procedures.
• Supported restaurant budgeting and cost control initiatives.

Supervisor - The American Club Singapore - Singapore

(2007-07 - 2012-11)

• Supervised daily restaurant floor operations efficiently.
• Guided service staff maintaining premium hospitality standards.
• Assigned daily duties improving operational workflow efficiency.
• Resolved guest concerns professionally and promptly.
• Conducted staff briefings before daily restaurant operations.
• Monitored service quality throughout operational hours.
• Assisted inventory monitoring reducing stock discrepancies.

Captain - The American Club Singapore - Singapore

(2006-07 - 2007-06)

• Coordinated restaurant sections ensuring smooth service operations.
• Assigned waiter stations maximizing operational efficiency.
• Assisted supervisors during peak dining periods.
• Monitored table service maintaining premium hospitality standards.
• Supported staff training improving service consistency.
• Handled customer requests professionally and efficiently.
• Ensured restaurant readiness before daily operations.

Senior Waiter - The American Club Singapore - Singapore

(2005-07 - 2006-06)

• Delivered exceptional food and beverage service daily.
• Assisted junior waiters improving service efficiency.
• Maintained professional customer interactions consistently.
• Recommended menu selections enhancing guest satisfaction.
• Prepared dining areas before restaurant opening.
• Ensured accurate order taking during busy operations.
• Supported banquet events with excellent teamwork.

Waiter - The American Club Singapore - Singapore

(2004-05 - 2005-06)

• Welcomed guests providing friendly professional service.
• Served food and beverages accurately and efficiently.
• Maintained dining tables ensuring excellent presentation.
• Processed customer orders accurately and promptly.
• Assisted kitchen coordination during service periods.
• Followed restaurant service standards consistently.
• Supported daily restaurant opening and closing duties.

Sijil Pelajaran Malaysia (SPM) - Sekolah Menengah Kebangsaan Raja Tun Uda

Penilaian Menengah Rendah (PMR) - Sekolah Menengah Rendah (PMR) Sekolah Menengah Kebangsaan Raja Tun Uda