Ginger Bai

Active and eager to learn.

Team Lead – Service Centre Operations - PORSCHE SINGAPORE

(2025-08)

• Lead daily service centre operations, ensuring efficient workflows and high standards of vehicle servicing.
• Supervise Service Advisors, Technicians, and support staff while supporting productivity and operational targets.
• Manage complex customer escalations with a focus on service recovery, customer satisfaction, and retention.
• Monitor repair quality, compliance, and operational KPIs.
• Coach and develop team members through performance reviews and ongoing training.
• Coordinate workload allocation to optimise workshop efficiency and service delivery.

Fleet Sales / Business Development - EUROKARS GROUP – ELECTRIC VEHICLES

(2024-03 - 2025-03)

• Developed new business opportunities through prospecting, cold calling, and relationship building.
• Consulted with corporate clients on fleet vehicle solutions and electric vehicle charging requirements.
• Presented vehicle features, unique selling points, and charging solutions according to business needs.
• Maintained existing client relationships and developed referral opportunities.
• Prepared competitor reports, sales forecasts, and actual-versus-target performance reports.
• Identified market penetration opportunities and contributed ideas to support business development.
• Collaborated with after-sales and legal departments on corporate tenders and client solutions.
• Reported business development activities and performance to the Fleet General Manager and Managing Director.

Operations Manager - AMBER BEILA

(2023)

• Managed day-to-day business operations to ensure smooth and efficient service delivery.
• Coordinated recruitment, staff scheduling, rostering, and performance management.
• Handled customer complaints and workplace issues, supporting a positive service environment.
• Managed inventory ordering and reconciled stock against system records.
• Developed operational forms, sales reports, and marketing initiatives.
• Set business targets and contributed to strategies aimed at increasing revenue.
• Coordinated monthly staff training and reported operational performance directly to the CEO.

Sales Executive - LUMENS AUTO

(2020-08 - 2022-12)

Achievements: Top Sales and Customer Retention Award; Best Effort and Fighting Spirit recognition.

• Developed new business opportunities through prospecting and customer relationship building.
• Maintained existing customer relationships and generated referral opportunities.
• Supported customers with accident assistance, vehicle breakdowns, and points redemption.
• Prepared vehicle quotations and facilitated cross-departmental referrals.
• Responded to online enquiries and supported customer retention through responsive service.
• Contributed marketing ideas and initiatives to support business growth.

Sales Executive – F&B & FMCG Cluster - HONSEN PRINTING

(2018-08 - 2020-08)

• Managed customer relationships and developed new business opportunities.
• Recommended suitable materials and solutions based on customer requirements.
• Coordinated artwork approvals and collaborated with artists, engineers, and production teams.
• Prepared quotations and proposed appropriate materials for customer projects.
• Liaised with internal departments and external suppliers to ensure timely project delivery.
• Maintained key account relationships and supported ongoing sales activities.

Financial Protection Specialist - OCBC BANK

(2016-08 - 2018-08)

• Provided financial protection and bancassurance solutions based on customer needs.
• Conducted client fact-finding to understand individual financial circumstances.
• Explained insurance policies and assisted customers with policy-related enquiries.
• Supported mortgage insurance arrangements and customer problem resolution.
• Built long-term client relationships through personalised service and professional communication.
• Conducted outbound calls to arrange client appointments.

Beauty Advisor - AMOREPACIFIC – SULWHASOO

(2013-05 - 2016-08)

Achievement: Top Sales for three consecutive years in the Singapore region.

• Delivered personalised skincare consultations through skin analysis and product recommendations.
• Identified customer needs and recommended suitable skincare and beauty solutions.
• Provided product education, skincare guidance, and makeup tips.
• Built positive customer relationships through attentive and personalised service.
• Supported product cross-selling and customer satisfaction.

Operations & Business Support - FAMILY F&B BUSINESS

(2013 - 2021)

• Supported day-to-day business operations, staff recruitment, scheduling, and training.
• Assisted with marketing initiatives, product penetration, and market trend analysis.
• Managed supplier sourcing, budgeting, and cost control.
• Monitored food quality, consistency, and operational standards.
• Oversaw staff and store cleanliness.
• Designed business signboards and supported promotional activities.

Degree - Business Administration (2015 - 2016)

Advanced Diploma - Business Management (2014 - 2015)

Diploma - Hotel Management (2014)

Diploma - Hairstyling (2011)

ITE MacPherson (2004 - 2005)

Serangoon Secondary School (2000 - 2004)