Gloria Francis
Corporate Leadership Trainee-Rooms
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About
My name is Gloria Sushmita Francis. I have recently graduated from the Singapore Institute of Technology with a Bachelor of Hospitality Business awarded Honours with Merit. My supervisors have commended me for my responsible disposition and being one with high drive of self-motivation. I have a keen interest in Revenue Management whereby I am in the process of applying for my Certification in Hotel Industry Analytics with STR Inc.
Experience
Full-Time with Andaz Singapore - September 2022 to Present
- Corporate Leadership Trainee – Rooms
- Attached to various departments such as Front Office, Housekeeping, Engineering, Sales & Revenue Management to learn more on the coordinating efforts in running operations smoothly
- Revenue Management e-learnings done on PRIO (Pricing Revenue Inventory Optimization) System used in Hyatt
- Researching the market and competitors in terms of performance such as RevPAR Index and market penetration
- Management Trainee – Rooms Division
- Attached to various departments such as Housekeeping, Engineering, Reservations & Security to learn more on the coordinating efforts in running operations smoothly
- Duty Manager Trainee
- Performing reception duties
- Supervise and oversee all activities in the hotel
- Trained and equipped to handle Emergency Codes in the hotel
- Guest Relations Officer
- Perform in-room check-ins for VIP guests and Limousine guests
- Prepare and decorate rooms with birthday, anniversary or honeymoon amenities according to guests’ requests
- Manage group check-ins
- Maintaining lobby presence at all times by interacting with guests and assisting them with their queries
- In charge of newly designed Family Themed Suites
Education
Singapore Institute of Technology - 2019 to 2022
Bachelor of Hospitality Business awarded Honours with Merit
Republic Polytechnic - 2016 to 2019
Diploma in Hotel and Hospitality Management
