Gloria Francis

My name is Gloria Sushmita Francis. I have recently graduated from the Singapore Institute of Technology with a Bachelor of Hospitality Business awarded Honours with Merit. My supervisors have commended me for my responsible disposition and being one with high drive of self-motivation. I have a keen interest in Revenue Management whereby I am in the process of applying for my Certification in Hotel Industry Analytics with STR Inc.

Full-Time with Andaz Singapore - September 2022 to Present 

• Corporate Leadership Trainee – Rooms
• Attached to various departments such as Front Office, Housekeeping, Engineering, Sales & Revenue Management to learn more on the coordinating efforts in running operations smoothly 
• Revenue Management e-learnings done on PRIO (Pricing Revenue Inventory Optimization) System used in Hyatt
• Researching the market and competitors in terms of performance such as RevPAR Index and market penetration

• Management Trainee – Rooms Division 
• Attached to various departments such as Housekeeping, Engineering, Reservations & Security to learn more on the coordinating efforts in running operations smoothly 
• Duty Manager Trainee
• Performing reception duties 
• Supervise and oversee all activities in the hotel 
• Trained and equipped to handle Emergency Codes in the hotel 

• Guest Relations Officer 
• Perform in-room check-ins for VIP guests and Limousine guests
• Prepare and decorate rooms with birthday, anniversary or honeymoon amenities according to guests’ requests
• Manage group check-ins
• Maintaining lobby presence at all times by interacting with guests and assisting them with their queries
• In charge of newly designed Family Themed Suites

Singapore Institute of Technology - 2019 to 2022

Bachelor of Hospitality Business awarded Honours with Merit

Republic Polytechnic - 2016 to 2019

Diploma in Hotel and Hospitality Management