Gowtham U

Backup & Storage Administrator with 7+ years of experience supporting enterprise backup, storage, and disaster recovery environments. Expertise in IBM TSM (Spectrum Protect), Dell EMC Networker, Veritas NetBackup, EMC Data Domain, EMC DPA monitoring, Netapp ONTAP (7-mode, C-mode), tape libraries, and DR operations. Strong background in BSR/RSR improvement, SLA & KPI management, incident/problem management, migrations, automation scripting, and performance tuning.

Proven ability to handle critical incidents, RCA, and large-scale enterprise environments.

Senior Analyst Infrastructure Administrator - DXC Technology

(2022-04)

• Handled daily checkpoint calls and customer interlock calls across capabilities to improve Backup Success Rate (BSR).
• Monitored BSR and RSR using EMC DPA, proactively taking corrective actions to meet SLA and KPI targets.
• Replication: Configured and managed server-to-server replication to ensure data redundancy, disaster recovery readiness, and business continuity across backup environments.
• Storage Pool Management: Worked on container storage pools, including cloud container pools, for efficient data deduplication, compression, and storage optimization within the backup environment.
• Generated and scheduled daily, weekly, and executive reports using DPA.
• Configured and managed NDMP, Metro Cluster and Snapdiff backups for Netapp volumes via datamover and for snapdiff through proxy servers.
• Maintained SLA compliance and participated in weekly team reviews to track performance and improvement plans.
• Provided Root Cause Analysis (RCA) for recurring issues and handled major & critical incidents.
• Performed load balancing across multiple TSM instances based on server farm capacity and performance.
• Developed automation scripts for node registration, decommissioning, and repetitive operational tasks to reduce manual effort.
• Managed EMC Data Domain capacity, health checks, and TDP Oracle maintenance.
• Troubleshot and resolved EMC Data Domain, HP StoreOnce, and PTL hardware/application issues.
• Performed device, drive, and volume health checks, addressing read/write errors through data movement and reclamation.
• Planned TSM backups, defining policy domains, management classes, retention periods, and storage pool strategies.
• Configured TSM operations: expiration, migration, reclamation, collocation, DRM, and media management.
• Configured libraries, library paths, drive paths, and device classes.
• Performed performance tuning on both TSM server and client-side parameters to improve backup and restore speed.
• Handled backup failures and restore requests on Windows and AIX platforms.
• Supported tape management and library operations (IBM and HPE SL).
• Owned change management, defining and implementing client and administrative schedules.
• Actively participated in data center migration activities, including cluster and SQL backup configurations.
• Handled PMRs, coordinating with vendors, and participating in daily and weekly account management calls.

Backup & Storage / System Administrator - Tata Consultancy Services (TCS)

(2018-08 - 2022-03)

• Supported enterprise backup operations using IBM TSM and Dell EMC Networker across Windows, Linux, and AIX.
• Led TSM to EMC Networker migration, implementing VM-level, DB-level, and filesystem backups.
• Performed TSM database recovery during server outage, ensuring business continuity.
• Installed and configured TDP SQL, Domino, and Backup Clients across multiple environments.
• Managed DRM, media management, tape libraries (IBM TS3310), and vendor coordination.
• Supported storage enterprise operations using Netapp ONTAP (7-mode and C-mode).
• Handled storage provisioning: Aggregates, Volumes, LUN's and qtrees.
• Handled data replication and disaster recovery setup.
• Provided on-call support, incident handling, and operational troubleshooting.

Bachelor of Engineering (B.E.) - Information Science - Bapuji Institute of Engineering and Technology, Davanagere (2018)