Gregory Toh

As a dynamic, results-oriented sales professional with a strong customer service background, I currently serve as a Senior Business Executive in Prince's Landscape's Monthly Plant Rental Department. I have consistently fostered and nurtured lasting client relationships while surpassing monthly KPIs. My extensive experience in sales and customer service empowers me to drive exceptional sales outcomes and build new and existing client relationships.

I am also consistently the top salesperson in my department.

Senior Business Executive – Development, Monthly Plant Rental Department at Prince's Landscape Pte Ltd (2022-02 – Present)

• Consistently exceeding monthly KPIs in the Monthly Plant Rental Department, driving a steady monthly sales growth of at least 2%, while maintaining a robust AR90 record to support optimal company cashflow.
• Cultivate and maintain strong client relationships to enhance customer satisfaction and retention.
• Have consistently exceeded monthly sales targets.
• Ensure AR90 accounts are accurately maintained and kept up to date.
• Collaborate with the Operations team to guarantee the timely completion of rectification works and address any customer concerns swiftly.
• Go above and beyond to enhance customer satisfaction and loyalty by offering personalized solutions.
• Proactively Identify and capitalize on upselling and cross-selling opportunities to maximize sales.
• Provide prompt and professional responses to client inquiries; ensuring exceptional service delivery.
• Coordinate with internal teams to ensure smooth onboarding of new clients and seamless account management.
• Continuously evaluate customer feedback to implement improvements in service offerings and client interactions.

Fulfilment Specialist at ZTO Asia (2021-01 – 2021-12)

• Oversaw last-mile delivery and order fulfilment operations.
• Supported operational processes to ensure smooth and efficient workflow.
• Delivered customer service support and resolved customer enquiries.
• Assisted in sales and customer relationship management activities.

Bartender at Prive @ Tiong Bahru (2020-02 – 2020-10)

• Bartending (cocktails and coffees).
• Served food and beverage orders to customers promptly and accurately.
• Provided exceptional customer service, effectively addressing customers' inquiries and preferences.
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety standards.
• Managed inventory levels, tracking supplies to minimize waste and optimize ordering processes.

Sales Assistant at CFoot @ Seletar Mall (2019-05 – 2019-10)

Family business.

• Provide sales support, assist customers with product inquiries, process transactions efficiently and ensure prompt customer service at checkout; enhancing their overall shopping experience.
• Maintaining inventory accuracy through regular checks and stock replenishment.
• Track records of day-to-day sales, meeting quotas and bookkeeping.

Sales Promoter at Courts Singapore (2014-09 – 2015-01)

• Provide sales support to customers and handle customers' enquiries regarding the electronics under my care.
• Educated customers on product features, leading to informed purchasing decisions.
• Upselling and cross-selling to customers and offering product promotions to entice them to purchase other products.
• Keep up with the day-to-day sales target and ensure that they are met.

Waiter / Server / Catering Operations at Banquet (Grand Hyatt Hotel) (2013-10 – 2014-08)

• Served guests in a courteous manner by delivering food courses and drinks to guests promptly and making sure that the guests' needs are met.
• Ensuring that all guest equipment was assembled and prepared correctly.
• Guiding customers to their allocated tables and seating location.
• Helping with major events - Wedding events & Company dinner.

WSQ Advance Coaching Learning Program – SkillsFuture (2024-07 – 2024-09)

WSQ Diploma in Retail Sales and Marketing – SkillsFuture (2023-07 – 2023-08)

CEI (KAH) – Certificate of Employment Intermediaries – Singapore Polytechnic (2014-02 – 2014-02)

Secondary 4 – Fuhua Secondary School (2010-04 – 2014-04)

PSLE – Corporation Primary School (2004-01 – 2009-12)