Senior Business Executive – Development, Monthly Plant Rental Department at Prince's Landscape Pte Ltd (2022-02 – Present)
- Consistently exceeding monthly KPIs in the Monthly Plant Rental Department, driving a steady monthly sales growth of at least 2%, while maintaining a robust AR90 record to support optimal company cashflow.
- Cultivate and maintain strong client relationships to enhance customer satisfaction and retention.
- Have consistently exceeded monthly sales targets.
- Ensure AR90 accounts are accurately maintained and kept up to date.
- Collaborate with the Operations team to guarantee the timely completion of rectification works and address any customer concerns swiftly.
- Go above and beyond to enhance customer satisfaction and loyalty by offering personalized solutions.
- Proactively Identify and capitalize on upselling and cross-selling opportunities to maximize sales.
- Provide prompt and professional responses to client inquiries; ensuring exceptional service delivery.
- Coordinate with internal teams to ensure smooth onboarding of new clients and seamless account management.
- Continuously evaluate customer feedback to implement improvements in service offerings and client interactions.
Fulfilment Specialist at ZTO Asia (2021-01 – 2021-12)
- Oversaw last-mile delivery and order fulfilment operations.
- Supported operational processes to ensure smooth and efficient workflow.
- Delivered customer service support and resolved customer enquiries.
- Assisted in sales and customer relationship management activities.
Bartender at Prive @ Tiong Bahru (2020-02 – 2020-10)
- Bartending (cocktails and coffees).
- Served food and beverage orders to customers promptly and accurately.
- Provided exceptional customer service, effectively addressing customers' inquiries and preferences.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety standards.
- Managed inventory levels, tracking supplies to minimize waste and optimize ordering processes.
Sales Assistant at CFoot @ Seletar Mall (2019-05 – 2019-10)
Family business.
- Provide sales support, assist customers with product inquiries, process transactions efficiently and ensure prompt customer service at checkout; enhancing their overall shopping experience.
- Maintaining inventory accuracy through regular checks and stock replenishment.
- Track records of day-to-day sales, meeting quotas and bookkeeping.
Sales Promoter at Courts Singapore (2014-09 – 2015-01)
- Provide sales support to customers and handle customers' enquiries regarding the electronics under my care.
- Educated customers on product features, leading to informed purchasing decisions.
- Upselling and cross-selling to customers and offering product promotions to entice them to purchase other products.
- Keep up with the day-to-day sales target and ensure that they are met.
Waiter / Server / Catering Operations at Banquet (Grand Hyatt Hotel) (2013-10 – 2014-08)
- Served guests in a courteous manner by delivering food courses and drinks to guests promptly and making sure that the guests' needs are met.
- Ensuring that all guest equipment was assembled and prepared correctly.
- Guiding customers to their allocated tables and seating location.
- Helping with major events - Wedding events & Company dinner.
