Hannah Tan

Customer services professional with strong work ethic and team collaboration skills. Experienced in food preparation procedures, stress tolerance, and food running. Skilled in verbal and written communication, fluent in multiple languages, with expertise in food safety knowledge, cleanliness and hygiene, cash handling, and hospitality service.

Part Time Service Crew - Ps Cafe

(2023-10)

• Open the outlet and prepare the restaurant for daily operations.
• Set up the dining area, tables, and service stations.
• Prepare and replenish condiments, utensils, beverages, and other supplies.
• Welcome and assist customers in a friendly and professional manner.
• Serve food and beverages promptly while maintaining excellent customer service.
• Maintain cleanliness and hygiene of the dining area, service stations, and workspaces.
• Handle cashiering duties and ensure accurate cash handling.
• Restock inventory and inform supervisors of low stock levels.
• Assist with food preparation and other operational tasks when required.
• Follow food safety, hygiene, and workplace safety standards.
• Support team members to ensure smooth daily operations and a positive customer experience.

Part Time Service Crew - East Commune

(2022-09 - 2023-09)

• Provided excellent customer service by responding to inquiries and resolving issues promptly.
• Operated cash register efficiently, handling transactions accurately and maintaining cash drawer integrity.
• Maintained cleanliness and organization of dining area, ensuring a welcoming environment for guests.
• Assisted in food preparation, following safety protocols to deliver high-quality meals consistently.

Partime Service Crew - Paulinne Gelato

(2019-06 - 2021-08)

• Delivered exceptional customer service, responding to inquiries and resolving issues promptly.
• Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
• Prepared and served gelato products according to established recipes and presentation standards.
• Maintained cleanliness of workspaces, ensuring compliance with health and safety regulations.

Partime Service Crew - Dome Cafe

(2018-06 - 2018-08)

• Collaborated with team members to enhance workflow during peak hours, improving service speed.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Maintained a clean and organized work environment for improved customer experiences.
• Kept customers and crew areas organized.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.

Partime Service Crew W - Hoshino Cafe

(2017-10 - 2017-12)

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shift.

Senior Supervisor - Kandagawa Japanese Restaurant

(2010-08 - 2012-07)

• Directed daily restaurant operations, prioritizing exceptional service and food quality.
• Coached junior staff on operational protocols and customer service best practices.
• Executed strategic process improvements to boost operational efficiency and minimize wait times.
• Supervised inventory management, optimizing supply levels to reduce waste and control costs.

Bachelor of Science - Business in Accountancy (2003-03)

Bachelor of Science Major - Accountancy - Philippines