Facilitator - The WOW experience (Let em play)
(2017-06 - 2017-11)
- Greet customers and provide information on our products
- Take groups of customers through a facility orientation and provide safety instruction to customers
- Assist in ensuring that all safety expectations in accordance to gym rules and regulations are met
- Handling different customers of various age groups. Providing customer service as well as to sell out packagers for memberships.
Temporary sales assistant - Marks and Spencer
(2017-12 - 2017-12)
- Make sure that the merchandise is in display in a neat manner
- Replenishment of stock when necessary
- Provide customer service and to maintain high level of customer satisfaction
Home-fix
(2018-01 - 2018-03)
- Pushing for sales, stock taking, replenishment of goods and cashiering
- To provide customer service to maintain a high level of customer satisfaction
- To understand and analyse client's requirements and provide solutions and advice to customers on home improvement and D.I.Y. products
- To handle payment from customers
- To receive and check incoming stock
- To maintain inventory and visual merchandising of the outlet
- Responsible for meeting sales target
Part-time Retail Assistant - Cavin and Klein/ Armani Xchange (Club 21)
(2018-07 - 2018-08)
- Greet customers and make them feel welcome in the store
- Maintain a clean, organized and comfortable environment
- Be attentive to customers, providing answers to any questions
- Make recommendations when necessary
- Assist shoppers with merchandise such as: (proper sizing, color choices etc.)
- Ensure a good fit for the customer and the product
- Restock items that are running low and maintain proper display appearances
- Assist with inventory counts and placement of new products, including new in-store or window displays
- Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary)
- Keep a watchful eye for theft or mishandling of merchandise; act according to company policy
- Ensure customers are well-informed on any current sales, rewards programs, and store return policy
Telemarketing (Cold calling) - AXA Towers
(2018-08 - 2018-10)
- Calling customers and sharing with them various investment platforms
- Influences customers to buy services and merchandise by following a prepared talk to give service and promote insurance
- Secure deals by recording names, addresses
- Secures information by completing database backups.
- Maintains safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
Customer care agent - Frontline face to face service - Health Promotion Board
(2018-10 - 2019-05)
- Stock checks
- Stock taking
- Helping participants with their devices which consists of troubleshooting and assisting in any aspect relating to the Project
- Adhering to the company's rules and helping participants in any way possible.
Real-Time Analyst - Singtel
(2019-06 - 2019-08)
- Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.
- Monitors site to ensure optimal staffing levels.
- Adjust call volumes, call duration, and required staffing levels using current trends and historical data.
- Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
- Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
- Ensures that all reports originating from the department are accurate and reliable.
- Helps with the integration and implementation of new call center technologies.
- Handle attendants for call agents
- Handle emails, inbound calls and other admin related matters
- Alias with various departments to manage call queue
Aviation Security Officer - Certis Cisco
(2019-08 - 2020-01)
- Pre Board Security Screening
- To control access into restricted areas of the Airport.
- To carry out security ID and boarding passed checks and physical searches
- To Respond To Emergency procedures
- To Carryout Escort Duties
- To do patrols of operational areas and designated routes.
- To maintain a log of important incidents and provide written and verbal reports to the Security Manager and Security Supervisor.
- To be compliant with Aviation Security local operating procedures, working practices and protocols.
- To undertake mandatory Security Training as stipulated by the Certis
- To utilise equipment only as trained in how to do so.
Customer Service Officer - Receptionist - True Yoga- TFX Funan
(2020-01 - 2020-06)
- Process check in/out for members
- Process members' application
- Manage incoming calls and customer service inquiries
- Identifying and assessing customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Generate daily reports
Customer Service Officer (Call-centre) - Alcohol delivery
(2020-07 - 2020-11)
- To respond to incoming calls from customers to take their orders and callback customers
- Answer questions and inquiries via calls and emails
- Troubleshoot problems
- Provide information
- Handle complaints regarding the company's authorisation and business.
Customer service officer - Face to face frontline - Genix
(2020-11 - 2021-05)
- Stock checks
- Stock taking
- Helping participants with their devices which consists of troubleshooting and assisting in any aspect relating to the Project
- Resolving technical difficulties faced by participants
- Housekeeping
- Adhering to the company's rules and helping participants in any way possible.
Customer Relations Department - Ministry of Manpower
(2021-07 - 2022-12)
- Using CRM to answer to employer's queries (emails)
- Routing to different departments and as when needed
- Following up on cases and meeting the deadlines for e-mails.
- Aliasing with different departments to sort out workers/employers queries.
- Bi-weekly meetings to resolve ongoing queries
Customer Relations Department - Central Provident Fund Board
(2022-01 - 2023-10)
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints and queries via email.
- Keeping records of customer interactions and comments
- Communicating and coordinating with colleagues as necessary.
- Managing team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Editor/copy editor - National Library Board
(2023-10 - 2024-10)
- Creating programmes in Eventbrite (children and teens)
- Vetting programmes (Making sure punctuation, sentence structures and grammar is on point. No errors in programme details, titles and event banners.)
- Publishing of programmes
- Aliasing with other departments regarding programme details.
Recruiter - Adecco
(2025-03 - 2025-04)
- Recruiting candidates for General elections via phone calls (15-20 a day)
- Manning FastJobs/ telegram groups
- Holding face to face interviews with candidates - (10-15 per day)
- Drafting emails and responses and sending them out to shortlisted candidates
Customer care agent (hotline) - DHL - People association and WSG campaign
(2025-05 - 2026-04)
- Answering calls from the public with regards to campaign
- Using service connect to key in data from customers's inquiries
- Simple data entry
- Updating CRM system
- WSG campaign
- Performing administrative duties (dissemination of leads)
- Booking appointments for clients
