Hema Arumugam

Compassionate and dedicated Therapy Assistant with 7+ years of experience in rehabilitation support and patient care. Experienced in supporting 20 to 25 patients daily with rehabilitation exercises and personalized treatment plans at Orange Valley Nursing Home @ Clementi. Proven ability to assist therapists, maintain therapy equipment, and ensure a safe, positive healing environment.

Recognized for strong communication, reliability, and patient-centered care. Also brings solid background in customer service and administrative support.

Therapy Assistant at Orange Valley Nursing Home @ Clementi (2024-06 – 2026-07)

• Supported 20 to 25 patients daily with rehabilitation exercises and therapy routines
• Assisted therapists in delivering individualized treatment plans for elderly residents
• Monitored patient progress and provided encouragement to improve motivation and independence
• Maintained therapy equipment and ensured treatment areas met safety and hygiene standards
• Collaborated with nursing and therapy teams to promote patient wellbeing and quality care

Customer Service Officer / Receptionist at In Touch Physiotherapy Pte. Ltd. (2022-07 – 2024-05)

• Managed patient appointments, scheduling, and front desk operations in a busy clinic
• Served as first point of contact, providing professional and empathetic customer service
• Handled patient records, billing queries, and coordination with healthcare team
• Supported administrative tasks to ensure smooth clinic operations

Retail Assistant at Cold Storage Singapore (1983) Pte Ltd (2017-07 – 2022-05)

• Delivered excellent customer service in a fast-paced retail environment
• Handled customer inquiries, payments, and maintained store presentation

Admin Assistant at Various Companies (1997 – 2017)

• Provided administrative support including documentation, filing, and data entry
• Managed customer inquiries, correspondence, and office coordination
• Maintained accurate records and supported daily operational tasks