HealthCare | Insurance | Business Excellence
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Experienced in managing employee benefits programs, outsourcing 3rd party administrator & provider network management (including group health insurance, medical assistance and repatriation services), call center management, streamlining processes, and implementing supporting technology to deliver a success, and boost productivity. Identify key performance indicators, and drive strategies to improve performance and maximize resources. Delivering more than 5 years of measurable accomplishments contributing to 24*7 call centers with well-trained and motivated support teams, driven to ensure customer satisfaction and loyalty through first-class call service and delivery.
AXA Insurance Pte Ltd (is now part of HSBC Group)
Head, Medical Network Provider (Insurance Procurement)
2020 Jan – Present
Provider Network & 3rd Party Management - Team Lead
2016 Oct – 2019 Dec
Call Centre Team Lead (Employee Benefits)
2015 June – 2016 Oct
Client Relationship Manager (Employee Benefits)
2014 May – 2014 Dec
AIA Shared Services Sdn. Bhd
Customer Services Team Lead (Employee Benefits)
2011 May – 2014 May
World Communication Network Resource (M) Sdn. Bhd
2008 Feb – 2011 Apr
Payap University, Chiang Mai, Thailand
2006 Jan – 2008 Jan
Internship in Hewlett-Packard Laboratories (Energy Efficiency of Mobile
2004 Sept - 2005 Dec
LOMA (Life Office Management Association, Inc.)
2012 Nov – 2012 Dec
Staffordshire University, Stafford
2002 Oct - 2004 June
